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Karl Stallknecht

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Posts posted by Karl Stallknecht

  1. Ahh I see what you're trying to do. I don't think that would work. I would suggest building this a little bit differently. There's no way to set a schedule on a device...only a call flow. That means you can't have a phone (such as 103) set with a different schedule if it's part of a ring group. You would need to create a call flow to point calls to different ring groups at different times. So for example, point your main DID to a call flow with a time of day element, and then duplicate this example that you've taken a screenshot of, and build it a second time without device 103. Then you can route to the one you want based on the time of day. Here is an example:

    Screen Shot 2021-03-03 at 7.09.38 PM.png

    Screen Shot 2021-03-03 at 7.09.32 PM.png



    So basically, there is one call flow to control the time of day, then one call flow to include device 103 that I named 501, and one call flow to not include device 103 that I named 502.


    If you want device 103 to not be able to receive internal calls either during these times, you'd have to create a call flow with extension 103 in it and then apply the same time of day call flow element to it.

  2. 3 minutes ago, J. Klein said:

    You probably wanted to write advanced call flow... 
    So,  In order for the dedicated ext custom schedule to work, I have to build the entire call flow in advanced, and drag in the "time of day function" before  I drag the user. 
    which means, if the flow routes to a ring group, and ext 102 is a included in the group, the time of day would effect the entire ring group not just ext 102   

    Whoops, sorry, I just edited my post. Sorry about that!


    And no, ring groups are based off of devices or users, not call flows.

  3. Here is the official response from support:



    All accounts can setup a callflow of “0” and users can push 0 from any voicemail and it will ring that extension. It is system-wide, it can’t be configured on a per mailbox basis, but it would allow someone to “get out” of voicemail and go back to, say, a main menu if 0 was configured as a main menu. SmartPBX always adds extension 0 automatically if you are using that application, so this would already be setup in that case. If a given account is not using SmartPBX, they would have to build an extension 0 in Advanced Callflows.



  4. On 12/4/2020 at 11:38 AM, sporkman said:

    I have a phone sitting here and both it's shared directory file (000000000000-directory.xml) and the per-phone directory file (64167f94XXXX-directory.xml) are empty and after multiple reboots, the phone just holds on for dear life to the previous contents of those files. Going to try different levels of phone resets to see which one finally makes it ask for either of those files again.

    Trying to imagine doing a reset on an office with like 50 phones just to update the contacts...

    That's strange...I've never had that problem before. Normally we just update the XML file and reboot.

    On 12/4/2020 at 12:17 PM, vladimir_2600hz said:

    @Karl Stallknecht when using this feature all the Poly phones in the account will be have their custom_contacts_dir_url automatically set to an auto generated XML file, that would be the intention of the Contact List tab. 

    Great! Can't wait for this to be ready to go 🙂

  5. 1 hour ago, esoare said:

    But when testing this out, it places the contacts from the Directory as Buttons on the phone...seems unusual to me... 


    I have uploaded the test .xml that I used... 

    Can you provide any clarity as to:  a) that is normal / b) that's odd!


    Easy fix! As per the information from the Polycom forums, there are a variety of fields you can enable/disable:



    The one I think you're referring to is sd (speed dial) which adds them to the home screen. You have to set a value for this (it can't just be 0 for disabled) so we just delete this tag from our XML files completely and then it goes away on the home screen.

  6. 8 hours ago, Jack Noe said:

    Thank you!

    Karl, can i create a group with polycom and have a soft key page that group with two way audio ?

    Do you have a config file that i can duplicate ?

    Im really new to polycom, and dont know the basics Thank you!

    It's under "Settings - Paging/PTT Configuration. You can control two-way settings on that page.


  7. 4 minutes ago, esoare said:

    @Jack Noe @Karl Stallknecht  - I know this doesn't speak to the "without kazoo" portion of your post! 


    On Yealink's you can have a BLF key. 

    Use the Intercom Feature Code *0 (Kazoo Part)  + BLF Button of user/device you want to call. 

    This will allow for the two way call. 

    That 'might' be an option? But I don't know polycom's. 


    That's a regular Kazoo intercom call which goes over SIP.  Jack is referring to multicast paging which is directly phone-to-phone.


    Edit: I didn't see your first part lol...but yeah, you can do that on Polycoms too.

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