Karl Stallknecht
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Karl Stallknecht
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Reach out to Mark Cederloff: mark@vsrusa.com
They do almost 100% hotels and have utilized Kazoo to do so. I met him at different KazooCons several times. That being said, they run their own environment with lots of customizations so this isn't something you can do with hosted, and the last I spoke with him, he required you to pay him to resell his environment and you couldn't run it in your own.
We had a potential hotel customer but ultimately just referred them to Mark directly since it seemed like way too much effort to setup all of the integration and we had no idea what we were doing with it. That being said, Mark's product was crazy impressive and allows hotels to retain their existing wiring and analog phones in the rooms, and it will integrate with most of the hotel management software out there. I was REALLY impressed with his demo.
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7 hours ago, littleredtech said:
Yes, I tried multiple times with multiple devices. A couple of times it did just disconnect, as you said, but a majority of the time it merges the calls together. I found this very odd, I wonder if that's what's supposed to happen.
Weird!! That's news to me. Thanks!!
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On 11/1/2019 at 3:29 PM, littleredtech said:
If you put two calls in the same parking spot the two calls will be on the same call and will be able to talk to each other. I just tested this.
Hmm, are you sure about this? The last time I tried that, the 2nd attempt to park just got disconnected.
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Hi All,
I've been trying to get our Polycom phones to use a directory XML via Advanced Provisioner, and it's simply not working. Has anyone had success setting this up or getting the directory in Polycoms to work in any way other than manually entering each contact onto the phone?
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8 hours ago, Mark Diaz said:
So the advantages for us are the separate network topology. Having a device inline to a users network isn't ideal for a business (IMHO). Having the ability to place them anywhere physically for a better cell signal is a huge plus for us. And because these are weather proof, we can even mount them outside for optimal signal. In addition, we can do virtually anything we want with it from a software perspective, like traffic shaping etc at the device level. Yes you can do it at the firewall level as well, but IMHO this allows you to compartmentalize the configs rather than bunch them into a single device. And finally, we've had a much better experience with the radios in these devices over the Netgear and others. Our previous tests provided us an up to 30% better signal overall when tested.
Sims: T-Mobile pretty much gives them away like candy on Halloween. You can just call and ask them or drop into a T-Mo store. They can hook you up.
Thanks for the info! The weather-proof thing is huge...that could be really helpful. Also interesting to hear that the signal was better. Are you using external antennas on the Netgear units though? (since they don't come with them)
Weird about the SIMs. Even though we have an account with them, they've tried to bill us at the store sometimes and we have to argue and then they insist they won't give them to us without activating them on a phone in the store. Maybe we'll try a different store LOL.
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You can write a custom config file to use a wav file located on an external server. It's a little tricky, but we got it to work after a few hours of finagling around 🙂
But yea, we have the same complaint from some customers that the default Polycom ringtones are not loud enough.
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Just now, esoare said:
Not if I don't manage that. If a client is only VoIP (I know you MSP and such) then having a good SIP VoIP experience on the backup solution is essential in my opinion. Just my 2cents into this.
Ahh I see what you mean...good point. Personally we just say "sorry" now and that we need to be their MSP if they want help with their network, but I guess having a solution other than that would be handy.
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Just now, esoare said:
@Karl Stallknecht What comes to mind is reserved bandwith for Voice. @Rick Guyton did some great scripts on that, and with either MAC address, or VLAN's you can reserve bandwidth for voice, and data won't hog your pipe.
Can't you just do that on your existing firewall though?
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Awesome write up, thanks! But that still leaves me wondering, what is the advantage of using this over the Netgear modem? We use the Netgear ones and if there is a better solution we would be interested, but so far we haven't had a need for something else since we have no issues with the Netgear ones.
Also, out of curiosity where are you getting your SIMs from?
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I know there is a way to detect this since call forwarding can be enabled on a user based on whether the call came from a ring group or directly to that extension, but I have no idea how it's figuring that out...
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Yes, all of that appears to be set correctly as far as I can tell. You'll need to contact support for further assistance I think. I'm out of ideas, sorry.
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When you say the phone is not provisioning, what exactly do you mean? Does it reboot or show any sign of downloading config after you save the provisioning server?
I'm not sure if it actually affects anything, but we always remove the default username and password from the provisioning server details on the phone just to be sure it doesn't conflict.
Did you check to see if your IP is banned?
Are you using a custom config file?
I would not recommend the older SPIP phones. They are EOL and we've had weird issues with them over the years when it comes to provisioning. Your best bet is upgrading to the VVX series.
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Ditto! Would LOVE to see this. Right now we do it by hand, but it's annoying and easy to forget.
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21 hours ago, Darren Schreiber said:
I'd be down setting up some sort of system to fund these requests. Let me see what I can come up with.
This particular request isn't at the top of my list...I think the approach of a random start point would be money better spent.
That being said...I would LOVE having this type of approach for other feature requests that are way higher up on my priority list. Some sort of feature request system, but when voting you agree to commit $x/month if it reaches its goal of y resellers. I realize there are legal challenges of enforcing this and what happens if people lose interest, but I think this could be addressed by making people over commit and then lowering the cost if everyone chips in like they agreed - half a feature request system and half a crowd funding system.
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4 minutes ago, rdg154 said:
Shoutcast is a not a serious option as calls are dropped if the stream fails, that deficiency must be resolved first.
We have never had an issue with this before. Just use a reliable SHOUTcast server.
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43 minutes ago, esoare said:
Boooo!!! Not your fault @Karl Stallknecht but wanted to state my dislike for that particular "non-feature".
That's why I don't use the shoutcast....
esoare
Make sure you use a SHOUTcast server that doesn't go down 🙂
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Ditto on the SHOUTcast integration. Our clients love it since we can setup all sorts of custom stuff for them, or just play a local radio station. Just keep in mind though that if the SHOUTcast server is down when you try to place the call on hold or park, the call will be dropped.
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Thanks for the reminder...didn't realize there are tons of new categories that have been created since I last went through and followed everything
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@Rick Guyton I'm having a little bit of trouble seeing the video now, but I think I may see the problem. You need to enter *3 and then the parking spot number, not just *3. I think Polycoms don't like the short transfer code and want a longer one.
Also, I would highly recommend doing this with the BLF keys. Setup a BLF key via advanced provisioner like *31 and *32 (Park 1 and Park 2 respectively) and be sure to set them as automata. Then all the user has to do is press the park key rather than press transfer and remember a feature code. Also this way they'll be able to see who is parked.
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I don't see the video anywhere? @Rick Guyton
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This would vary phone by phone. We tried to do it with Polycom and gave up, but there may be a way. What we did instead is add a soft key so the user can press the intercom button soft key and then the BLF key...the intercom button dials *0 (but doesn't start the call) and then the BLF key adds the extension to the end of it.
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You don't need to factory reset it...just change the MAC address in advanced call flows and have the user unplug the phone and then plug it back in.
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58 minutes ago, mc_ said:
PR - pull request on the git repo. Once the PRs are opened and merged into the 4.3 and master (5.0) branches, new RPMs will be created containing the fix. We'll also likely hot-patch the platforms we manage to alleviate the issue.
Timing for the updates/hot-patches is unknown until the PRs are accepted and we see what the OPS workload is. But we'll update here when things are live on the various systems we manage.
Hmm okay, so TLDR how long until this fixed will be pushed to production for hosted?
Polycom Contact Directory
in Product Discussion
Posted
Thanks for this, but I've noticed the last time she logged on was more than a year ago.
I found this information regarding the setup of directories, but so far this has not worked for me.
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-local-directory-or-what-is-the/td-p/8216
Maybe this can be of help to someone else.