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Karl Stallknecht

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Posts posted by Karl Stallknecht

  1. @Darren Schreiber I realized I never said thank you for your detailed explanation on this post! I appreciate you going over the architecture thought behind this.

    I love the creativity in this thread, but for now I think these methods are just too prone to error on the side of my staff or our clients. I do like the idea of an external service, although not sure I have enough time on my hands to write that :-/ 

  2. Change "triplet" and "low trill" to "internal" and "external" respectively.

    Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are):

     

    <polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
        <se>
            <se.rt>
                <se.rt.custom1
                    se.rt.custom1.name="internal"
                    se.rt.custom1.ringer="ringer7"
                />
                <se.rt.custom2
                    se.rt.custom2.name="external"
                    se.rt.custom2.ringer="ringer12"
                />
            </se.rt>
        </se>
        <voIpProt>
            <voIpProt.SIP>
                <voIpProt.SIP.alertInfo
                    voIpProt.SIP.alertInfo.2.value="internal"
                    voIpProt.SIP.alertInfo.2.class="custom1"
                    voIpProt.SIP.alertInfo.3.value="external"
                    voIpProt.SIP.alertInfo.3.class="custom2"
                />
            </voIpProt.SIP>
        </voIpProt>
    </polycomConfig>

  3. 3 hours ago, Tuly said:

    Not worried about clients using API, Most of them don't even know what CMD is or even how to download teamviewer😊😊    But they sure know how to go into the Web and start clicking buy numbers....

    Ditto. I'm shocked at how many people can't just go to our website /help and click "allow" and read us the code...TeamViewer is one of the easiest too lol.

  4. 3 minutes ago, Bobby Camisa said:

    If you're providing video services I think there is cause for concern. I don't think you have much to fear on VoIP, even hosted. Hosted is using port 7000, it's going to look like random internet traffic. The voice packets are so small, I don't think there is a reason to be concerned. I think the Netflix and the likes have cause for concern. The larger companies care more about media then they do voice. If you're delivering voice through an ATA, or an Adtran TA9xx you may want to change the ports being used for voice traffic to mirror what hosted is using by default. 

    I thought people have already been able to prove that Comcast is de-prioritizing SIP traffic in some places though?

  5. @Tuly Yea that's definitely a queue. That being said we can kind of fake this same behavior by using a ring group and setting it to play MOH instead of ringing. And to avoid the issue of beeping for call waiting, you can disable call waiting on the phone itself. The only issue with this is you have to create a call flow that indefinitely loops so that if the customer is on the phone it won't just skip it...meaning you can't have voicemail.

  6. What we find works best is we always setup the DIDs in a call flow that just points to another call flow. Then we setup a TOD function and override it whenever necessary. When we need to remove it, we just delete the extra TOD options and leave all other times remaining in place. Super easy when we have multiple employees working on a customer's account. Here is an example:

     

     

    Screen Shot 2017-11-07 at 11.02.39 AM.png

  7. 1 hour ago, bway said:

    Let's say there's a big conference call at 3 pm. There's 12/15 users already in the call but the 3 remaining have not joined yet. One of the user already in the conference call decides to call the remaining 3 people and advise them to join conference call. When making this call, the other 11 users can hear the HOLD music playing.

    We'd like to avoid having people in a conference call hear hold music.

    Good idea - I would file this as a feature request but to specifically have hold music ignored while in your own conference if you want to do that. Not sure if it's possible.

  8. 2 minutes ago, Jack Noe said:

    Hi all!

     

    I have a yealink phone T29,

    The phone has 2 accounts provisioned thru the advanced provisioner app.

    But the park feature is set in the provisioning for line 1.

     

    So when there is a incoming call to line 1, the call can be placed on park, but when there is an incoming call to line 2 the park will not work.

     

    So the park can only work for line 1 or line 2 depends what i select in provisioning.

    Is there any way to set the PArk feature to work for both accounts on the phone or i have to set to park keys 1 for each account   ? 

     

     

     

    Are they different SIP accounts within the same Monster account, or different Monster accounts?

  9. 8 minutes ago, hesaam said:

    What is the Kazoo version? For Kazoo 4.0 and older there is no "user" macro set for template. You can use "account.timezone" instead.

    For Kazoo v4.1+ the user macro is set properly.

    I'm on 4.1

    We can't use account.timezone because the account has phones in different timezones, so we need to use the timezone of the user in question.

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