Karl Stallknecht
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Karl Stallknecht
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I would love to see this as well :-)
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4 minutes ago, sporkman said:
How do we go about having 2600 correct this via the provisioner? This would save everyone running this phone a ton of troubleshooting time I would think!
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Just now, bway said:
This worked perfectly. Thanks, Karl.
My pleasure! We were SO frustrated since it went on for a while, but finally figured it out thanks to @Darren Schreiber
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Funny timing...we went back and forth a TON with 2600hz trying to figure out what was going on here last month. We had the exact same issue. Turns out, the VVX 500s have video conferencing enabled by default (funny considering they require an external camera, but oh well). When you call voicemail and try to record a greeting, it sits there waiting for the camera to connect and then eventually fails.
Add this to your custom config file and you'll be good to go :-)
video.enable="0"
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Bump? :-) Any ideas @FASTDEVICE or @Rick Guyton?
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1 hour ago, bway said:
Let's say there's a big conference call at 3 pm. There's 12/15 users already in the call but the 3 remaining have not joined yet. One of the user already in the conference call decides to call the remaining 3 people and advise them to join conference call. When making this call, the other 11 users can hear the HOLD music playing.
We'd like to avoid having people in a conference call hear hold music.
Good idea - I would file this as a feature request but to specifically have hold music ignored while in your own conference if you want to do that. Not sure if it's possible.
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Out of curiosity what is the use case?
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1 hour ago, bway said:
It'd be more of the latter. I want to create a transfer key that transfer specifically to a user's or an extension VM. The receptionist would hit this key(transfer to vm key), and then press softkey on the sidecard to transfer to a user's vm.
Unfortunately I don't think that exists. Sorry!
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1 minute ago, bway said:
Hi,
Does anyone have any experience setting up a Straight 2 VM feature key on the Polycom 400?
I don't think there is a way to press a transfer to voicemail button and then enter a voicemail box number; however, if it's a certain voicemail box that you are always transferring to then you can just setup a key for "**xxx" (without quotes) where xxx is the voicemail box number. Set the button to be "automata" and it will do a blind transfer into that person's voicemail. ** is the default feature code for transferring to voicemail.
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On 10/28/2017 at 3:23 PM, Logicwrath said:
I bought a Polycom VVX 601 instead of the supported Polycom VVX 600 by accident. Can I provision the 601 using the 600 profile or will there be issues with firmware and possibly configuration files?
Yep! The VVX series have a lot of basically duplicate phones. i.e. the VVX 400/401/410/411 are all the same. I can't remember which are which, but some are gigabit versions. The fact that the phone is gigabit obviously doesn't matter for phone calls; however, if you're using the phone as a switch passthrough to a computer because you only have a single ethernet drop then it's important.
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The easiest way is to disable the email template in the branding manager.
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2 minutes ago, Jack Noe said:
Hi all!
I have a yealink phone T29,
The phone has 2 accounts provisioned thru the advanced provisioner app.
But the park feature is set in the provisioning for line 1.
So when there is a incoming call to line 1, the call can be placed on park, but when there is an incoming call to line 2 the park will not work.
So the park can only work for line 1 or line 2 depends what i select in provisioning.
Is there any way to set the PArk feature to work for both accounts on the phone or i have to set to park keys 1 for each account ?
Are they different SIP accounts within the same Monster account, or different Monster accounts?
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FYI the same thing happens to me.
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Actually another question: that now says "America/New_York" - is there any way to say EST/EDT instead?
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52 minutes ago, hesaam said:
Oh I forgot if you're on 4.1, timezone is also set on "date_called" like "{{date_called.timezone}}". This is the same local timezone which is used to convert the call date timestamp for "{{date_called.local}}".
That worked, thanks!
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15 minutes ago, hesaam said:
Can you give a sample log from teletype application?
Unfortunately I don't have access to that
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8 minutes ago, hesaam said:
What is the Kazoo version? For Kazoo 4.0 and older there is no "user" macro set for template. You can use "account.timezone" instead.
For Kazoo v4.1+ the user macro is set properly.
I'm on 4.1
We can't use account.timezone because the account has phones in different timezones, so we need to use the timezone of the user in question.
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9 hours ago, JR^ said:
This sounds like a bug to me. Can you file a ticket against the back-end for that one?
KAZOO-5726
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4 hours ago, mc_ said:
Have you looked at using the 'date' filter instead? Perhaps try adding 'e' to the date_called args?
I tried that and it didn't work either.
4 hours ago, mc_ said:Also, is the voicemail box owned by a user? And does the user have a timezone set on the user doc?
Yes, and yes.
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We have a few accounts with offices in different timezones and I thought it would be helpful to show the timezone on the voicemail email if they forward the email between offices and are trying to figure out what the actual time when the voicemail was received was.
I used the dropdown and added user.timezone but it just doesn't show anything when I left a test voicemail. My full string is:
{{date_called.local|date:"l, F j, Y @ g:i A"}} {{user.timezone}}
Which when I tested it just now it shows:
Monday, October 16, 2017 @ 8:17 PM
(simply missing the timezone at the end)
Am I doing something wrong or is this a bug?
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So I'm curious here...
We have some clients who either:
a) just want to close the office early some days (meaning they just want to start the normal after hours, or "all other times" TOD, earlier in the day)
or
b) want to activate an override of all TOD functions until further notice (i.e. a snow day where they record a special holiday voicemail and want all calls to go to that voicemail box until further notice)
Does anyone have a good idea on how to accomplish both of these together, with BLF keys that will illuminate simply when the after hours or holiday TODs are active (one for "after hours" and one for "holiday")? The issue with the methods above is that if the client let's say activates their after hours early, they then have to manually reset it in the morning. Also, the BLF key won't illuminate if the system is automatically closing them so having a BLF key is misleading, other than telling them that something out of the ordinary is happening. I'm guessing that two features would need to be added to accomplish this: 1) A way to "schedule" presence updates at certain times, and 2) A way to "schedule" TOD resets to happen when a normal TOD would change the behavior.
Does anyone have a programmable thermostat? It would work the same way...you schedule the temperatures you want based on the days and times. If you go and change the temperature with the up/down arrows, it holds the temperature that you set until the next scheduled temperature change and then resets and goes back to what it's scheduled to do (this would be the equivalent of closing the office early). Or if you change the temperature and then press override, it will keep the temperature at the temperature you set until further notice (this would be the equivalent of a snow day).
Or maybe all of this is possible and I'm missing something?? :-)
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For #2, I actually reported an issue with the slider. Certain resolutions and zoom sizes would make it impossible to show certain times (i.e. you could select 5:05pm but not 5:00pm). @JR^ thought it would be best to replace the slider to alleviate this issue.
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Factory reset the phone and try again. We had this issue when we were using a customer's existing phones and didn't factory reset first.
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I believe advanced provisioner supports sidecards on some Yealink models. If you're using Polycoms though, what we do is create a custom config file with the keys and then link to it in advanced provisioner and it imports the config when the phone boots up. Much easier than going into the phone's GUI.
Callflow Call Forwarding
in Product Discussion
Posted
What we find works best is we always setup the DIDs in a call flow that just points to another call flow. Then we setup a TOD function and override it whenever necessary. When we need to remove it, we just delete the extra TOD options and leave all other times remaining in place. Super easy when we have multiple employees working on a customer's account. Here is an example: