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Karl Stallknecht

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Posts posted by Karl Stallknecht

  1. Line Name On Provisioned Devices

    in Tips and Feedback

    Posted

    2 hours ago, mc_ said:

    Consensus is to revert back to the pre-existing functionality and let you guys continue to operate as you did before this change. Look for PRs for 4.3 and master in the next day or two.

    Sorry, can you please clarify? What is PRs?

    Does this mean it will be fixed in the next day or two and live in production?

    Thank you!

  9. Cisco SPA112 DNS SRV record

    in Tips and Feedback

    Posted

    Here are the steps from our Wiki if the device is starting fresh out of the box. You may want to factory reset it first since you've been messing with it.

     

    1. Log into SPA112 (default creds are admin/admin) (to get the IP, plug a phone into port one and dial **** and then wait and then dial 110#)

     

    2. Change default password ("Administration - User List")

     

    3. Upgrade the firmware ("Administration - Firmware Upgrade" https://software.cisco.com/download/release.html?mdfid=283998771&catid=278875240&softwareid=282463187&release=1.4.1&relind=AVAILABLE&rellifecycle=&reltype=latest (make sure to unzip the file that gets downloaded before you try to upload it to the Cisco device)

     

    4. After firmware upgrade, go to "Voice - Line 1" and then set these credentials:

      Proxy: (this is actually the account realm)
      Outbound Proxy: (whatever you use for the outbound proxy)
      Use DNS SRV: yes
      DNS Srv Auto Prefix: yes
      Use Outbound Proxy: change from "no" to "yes"
      Change Registration Time/Expiry and Retry fields from 3600 to 680
      Display Name: (sip username for the device - i.e. "user_xxxx" or "101")
      User ID: (sip username for the device - i.e. "user_xxxx" or "101")
      Password: (sip password)


    5. Set the dial plan to the following: (*xxxxxxx|[3469]11|0|00|[2-9]xxxxxx|xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|**xxxxxxx)

     

    6. Click submit and let the device reboot

     

    7. Make a test call! 🙂

  17. Bill This Card Directly (a little early)

    in Tips and Feedback

    Posted

    1 minute ago, Rick Guyton said:

    I like that idea as well. But, I'd personally probably still be a bit uneasy because it wouldn't account for potential issues between 2600hz and their processor. I understand this kind of thing is SUPER rare but, when you are talking about shutting down all of our clients... Maybe I'm being overly concerned about it, but that' just scary as hell not having time to react to something.

    Honestly I don't think it's super rare. We have several hundred AUTO debits on our various cards per month for incredibly large dollar amounts, and if two vendors bill at the wrong time or we purchase extra equipment one month, it can max out credit by accident and then we have to use a different card or pay off the card and wait 24 hours. We typically pay off all of our cards once per week to keep the balances low. Small charges like credit refills aren't an issue, but the larger monthly charge could be a problem if something else goes through on the same day before.

    Several of our clients have this issue as well. I think it depends on what kind of transactions you're putting on your credit card. Companies that pay mostly via check don't have issues like this, but companies like ours that put everything humanly possible on a credit card will run into more issues, even if we have the cash in the bank.

  19. Comcast Business modem disable sip ALG?

    in PSTN, Software, and Services

    Posted

    1 hour ago, Tuly said:

    Umm no not one way audio, but different interesting issues everyday,  calls are failing to connect a lot of times,  incoming calls are not ringing to the phone at different times,

     in the middle of a phone call there's dead air for about 5 Seconds multiple times during the day,  but when making a continuous ping there's no packet loss, 

    Incoming calls not ringing to certain phones at different times almost 100% sounds like SIP ALG.

    Does the customer need a static IP? If not, I would 100% remove the Comcast modem/router combo unit and buy your own Arris cable modem and a separate router. We do this for all of our Comcast customers as we've had nightmares with the Comcast modem/router units. No matter the brand/model, they all cause issues for our customers even from just a web browsing perspective and not even VoIP related. When we remove the Comcast unit, everything gets better across the board. For customers that require static IPs, we will make them get a second Comcast account and have one for their computers and static IPs using the Comcast modem, and another for VoIP with an Arris modem. Works much better! Unfortunately Comcast is one of the few cable providers that requires you to use their modem if you have static IPs which is a huge pain. None of the other local cable providers require this. 

    The new Verizon FiOS routers are notoriously bad with the "random phones not ringing" issue. Also major problems with BLF. Same thing...SIP ALG cannot be disabled in the newer models. The older models let you disable it though and the older models had zero issues. We always remove the newer models and replace them with something else. Luckily Verizon's ONT (equivalent of the cable modem) doesn't seem to have any issues, so we just run ethernet from the ONT to our own router that we put in, and all problems go away once we do this.

    Crazy that FastDevice says his Comcast customers complain the least - Comcast is by far the worst provider for us here 😂

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