Dhruv

Hi Guys, Is there a way to add the favorite key index for the directory on a yealink phone? I know we can do it on Polycom VVX. Is there any way we can do it on Yealink phones? Thanks Dhruv

Hi @Izabell balash, Just a question- Can we ring all of the call center agents simultaneously? In other words ringing on multiple available agent's devices. For example a clinic would want the patients to be able to hear what line in the que they are. Thanks Dhruv

Hi @Izabell balash Any update on 3-way conferencing calling on Comm.IO? Thanks, Dhruv

Hi @AnthonyP We have been working with one of customer who uses MS Teams and they bought Bria Teams and ran into a problem you identified. In working with Bria our customer was given the following process to follow for setting up the pools described above by @shamesaaron : If you are setting up device pooling for all users (as in, all users will have multiple devices that each have their own sip credentials) please skip to step 2. If you are setting this up for only one user, please start with step 1. Make a new Voice account that is the same as the other one by going to the Voice and Video tab, and clicking the + button to add a new configuration, then adding all the same settings as the first one to it. This will be the configuration that uses device pooling. Under Voice and Video, click "Edit configuration" on the configuration you wish to have device pooling turned on. In the configuration go to the Service Compatibility Options tab Click the This service requires a different username for each SIP registration button, and also checkmark the This service requires a different password for each SIP registration button which will appear after the first it checked. Save and Close Go to the Team Member tab and click on the user with multiple devices. If you set up a second Voice Configuration, you will need to change the voice configuration for them to the new one. You will now see tabs for each SIP registration, enter the SIP registrations in each tab. Click Save and Close On every one of the user's devices, Log out of Bria. You will want to start with Bria signed out on every device. One at a time, log in on Bria. The first device to log in will take the first registration you set up, the second one will take the second, etc, until they are all assigned. Thanks, Dhruv

Hi @FASTDEVICE Our customer decided to buy desktop version of Bria to do click-to-dial. It seems Contact Science allows the user to pick Bria softphone to make the outbound call like the chrome plug-in works. Thanks for your timely feedback. Always appreciate your advice. Dhruv

Hi @FASTDEVICE Our understanding is that the Contact Science is an app that runs on the desktop and presents the screen with the telephone numbers for the user to dial. The customer would like use their desk phone (Yealink T54s) to make the outbound call without having to dial it manually. We will ask the customer for information if the app supports TAPI or a RestAPI and get back to you promptly. Thanks, Dhruv

Hi 2600hz, Our customer wants to use a contact management application call “Contact Science” to “click to dial” the phone numbers in Contact Science to make outbound calls without having a softphone on each desktop. Does anybody know how to enable click-to-dial to start call on the platform when it is not a browser based application but is a windows based app? This was their question: Some of our staff is going to be working with a contact management software, Contact Science. They want to be able to integrate the phone system with the app for dialing. I am familiar with hooking with a softphone, but was wondering if there was a way to interface a desk phone like the Yealink 54W with the PC and the app? We know that we can tie Bria or Zoiper desktop app to any chrome based application for click to dial to start a call. Is there a way that we can do click-to-dial to start call from a desktop app so that customer doesn’t have to buy Bria or Zoiper Desktop app? Is there any way to do this now or will it be possible to do “click-to-dial” from comm.io in near future? Thanks! Dhruv

Hi @Izabell balash, Thank you so much for getting back to us on 3-way conferencing and white labeling comm.io. Both are very important to D3uc. Please include me on the information on white label comm.io. We have been waiting on white labeling to be available so we can roll it out our customers. Dhruv

Hi @Ashley Any update ? Our customer does not want to roll out comm.io until it supports 3 - way conference call. Thank you, Dhruv

Hi @Ashley Thanks for the quick response. Here is the use-case : If I answer a call our client from comm.io web phone and I want to conference in another employee in our company, how do I do a three-way conference call like I would do on desk phone or a softphone ? Thanks, Dhruv

Hi 2600hz, We gave comm.io to one of our customers this weekend. Overall they liked it and so do we. The only thing they said they needed was the ability during a call to conference in a third person using the web phone in comm.io. We checked in comm.io Setting up and Using its Webphone documentation but didn’t find anything related to adding a 3rd person to web phone call. Also, is there any feature code which can be used in the number pad to add the third person in the call ? Thanks, Dhruv

Hi 2600hz, We read your Notes on HIPAA Compliance Responsibilities. Thank you. We have our customer asks us about HIPAA to store voicemails. Is there an information on how the reseller can setup the external storage for the voicemail if it is within the AWS or Google Drive? Also, how do we set it up on our own server? Thanks, Dhruv

Hi @Izabell balash, Chuck & I have been trying to get SMS working on our Bria’s apps without any success. We have written up the attached set of steps we have taken to set up both SMS and XMPP on our Bria mobile apps. We hope that you or another community member might see what we are missing. Thanks so much, Dhruv D3UC unable to get SMS working on Bria -- description of steps taken.pdf

Hi, I have enabled voicemail transcription for my user but it doesn't have transcribe the VM in the email yet. I've also set send emails to an alternate address. Thanks, Dhruv

We have 2 customers who wants to hear the number who called at the end of the voicemail. Do you know how can we implement this ? Thanks, Dhruv