Karl Stallknecht Posted August 8, 2017 Report Posted August 8, 2017 Ring groups allow you to set different media files to play during ringback, but there isn't a way for it to play the default system hold music (whatever is set at the account level). Is there a method to do this? The use case is we have a client with a lot of ring groups, but they all have the same media file play during ringback. They like to change the media file every month, which is annoying because we have to go change it on every single ring group instead of changing it once at the account level, so it would be nice if we could set the ring groups to inherit a setting at the account level instead.
Tuly Posted August 9, 2017 Report Posted August 9, 2017 why don't you change the media file? Let's say in all ring groups you have the music on hold selected "mainMOH" go to media and change the .WAV file only on one place
esoare Posted August 9, 2017 Report Posted August 9, 2017 (edited) 30 minutes ago, Tuly said: why don't you change the media file? Let's say in all ring groups you have the music on hold selected "mainMOH" go to media and change the .WAV file only on one place What @Tuly is referencing. Advanced Call Flows. Play Media Select the Media that has the Music. Edit. Upload the new file into the media that is named in all the Ring Groups. Edited August 9, 2017 by esoare uploaded different pic, that hid sensitive info. Spelled Tuly's name right. (see edit history)
Karl Stallknecht Posted August 9, 2017 Author Report Posted August 9, 2017 (edited) Hmm, interesting idea and that would be a good work around. Although it would be even better if you could just set the ring group to use the system's default hold :-) This would allow you to also play SHOUTcast streams for ring groups. Edited August 9, 2017 by Karl Stallknecht (see edit history)
2600Hz Employees lazedo Posted August 9, 2017 2600Hz Employees Report Posted August 9, 2017 i may be mistaken but, i think that any reference to media can be a SHOUTcast stream. maybe the UI didn't reflect this in all places ?
fmateo05 Posted August 9, 2017 Report Posted August 9, 2017 (edited) I had made it work by editing ecallmgr document into system_config schema, in couchdb. Changing "default_ringback": "%(2000,4000,440,480)", to "default_ringback": "$${hold_music}" and then restart ecallmgr service Edited August 9, 2017 by fmateo05 parameter adjustment and correction (see edit history)
Karl Stallknecht Posted August 10, 2017 Author Report Posted August 10, 2017 9 hours ago, lazedo said: i may be mistaken but, i think that any reference to media can be a SHOUTcast stream. maybe the UI didn't reflect this in all places ? Maybe that isn't until 4.1? I definitely don't see it in the UI anywhere...
Karl Stallknecht Posted August 10, 2017 Author Report Posted August 10, 2017 4 hours ago, fmateo05 said: I had made it work by editing ecallmgr document into system_config schema, in couchdb. Changing "default_ringback": "%(2000,4000,440,480)", to "default_ringback": "$${hold_music}" and then restart ecallmgr service Hmm, unfortunately that wouldn't work on hosted :-/
Karl Stallknecht Posted August 10, 2017 Author Report Posted August 10, 2017 Thanks for your input though. This proves it can be done so I'd love input from 2600hz...
Rick Guyton Posted August 10, 2017 Report Posted August 10, 2017 Hey Karl, do you think it could be done with a pivot? I haven't played with them much, but I'd think that'd be the route to go down. Just a thought.
Karl Stallknecht Posted August 10, 2017 Author Report Posted August 10, 2017 4 hours ago, Rick Guyton said: Hey Karl, do you think it could be done with a pivot? I haven't played with them much, but I'd think that'd be the route to go down. Just a thought. Potentially, I just don't know anything about Pivot :-(
esoare Posted August 10, 2017 Report Posted August 10, 2017 5 minutes ago, Karl Stallknecht said: Potentially, I just don't know anything about Pivot :-( Same here! I'll post that as a suggestion for Kazoocon2017. Like a stem to stern tutorial!
2600Hz Employees mc_ Posted August 10, 2017 2600Hz Employees Report Posted August 10, 2017 Because I linked it over there, here's a presentation from 2016 on pivot
2600Hz Employees JR^ Posted August 11, 2017 2600Hz Employees Report Posted August 11, 2017 On 8/9/2017 at 7:09 PM, Karl Stallknecht said: Maybe that isn't until 4.1? I definitely don't see it in the UI anywhere... It was added to 4.1 indeed, in adv. callflows, when dropping a Media Node, you'll now have the option to enter a Shoutcast URL or pick one of your existing medias.
Karl Stallknecht Posted August 11, 2017 Author Report Posted August 11, 2017 2 hours ago, JR^ said: It was added to 4.1 indeed, in adv. callflows, when dropping a Media Node, you'll now have the option to enter a Shoutcast URL or pick one of your existing medias. Awesome thank you!
Karl Stallknecht Posted September 15, 2017 Author Report Posted September 15, 2017 On 8/11/2017 at 10:50 AM, JR^ said: It was added to 4.1 indeed, in adv. callflows, when dropping a Media Node, you'll now have the option to enter a Shoutcast URL or pick one of your existing medias. @JR^ - So I see this now which is awesome, but the option doesn't exist in ring groups :-( We have a client who wants to hear a SHOUTcast URL stream for the ringback music in ring groups. Can we either have the stream URL option available in ring groups, or have the ability to create a media file that is just a stream URL?
2600Hz Employees JR^ Posted September 15, 2017 2600Hz Employees Report Posted September 15, 2017 I think going forward the best way would be to create media that allow for a Stream URL, but it requires some back-end work. Would you mind filing a ticket against the back-end for this? Feel free to also file a ticket for the UI to add a Stream URL field to the media dropdown in ring groups!
Karl Stallknecht Posted September 15, 2017 Author Report Posted September 15, 2017 21 minutes ago, JR^ said: I think going forward the best way would be to create media that allow for a Stream URL, but it requires some back-end work. Would you mind filing a ticket against the back-end for this? Feel free to also file a ticket for the UI to add a Stream URL field to the media dropdown in ring groups! KAZOO-5669 and UI-2890 Thank you!
2600Hz Employees JR^ Posted September 15, 2017 2600Hz Employees Report Posted September 15, 2017 Thank you!
2600Hz Employees JR^ Posted September 18, 2017 2600Hz Employees Report Posted September 18, 2017 FYI: I just pushed some code to allow Stream URL to be set on ring groups. You should see it live in our next update (I'd say within a week!).
Karl Stallknecht Posted September 18, 2017 Author Report Posted September 18, 2017 Thank you SOOO much! Our clients have been waiting for this feature for a long time and are really excited about it!
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