Rick Guyton

Cool, thanks Darren. Not speaking for everyone else for sure. But I'd be really happy to see a $3/agent/month with a$500/month min. That'd still leave some meat on the bone for per profit on a per agent level and I think would cover you all pretty well on your concerns.

LOL, charging for storage to be more specific. We will be paying AWS for that if I'm not mistaken. EDIT: unless 2600hz is going to be doing the storage for us. In that case, by all means you should charge for recording storage.

See, you threw another feature in there to justify the cost. Call recording. I do see a $10 markup with hosted providers. But, to my mind the markup seemed to mostly due to the fast that those users are going to be on their phones more, using more minutes. $10 markup for a queue breaking down to $5/month/queue license + $3-4/month/to cover increased carrier costs + $1-2/month to cover recording. Maybe it's just me though...

@Darren: Your example is really confusing. You are throwing call recording (that we can't offer yet) and faxing (still limited) into the mix there. What's your thought on the value by itself of a single call queue license for an agent/device? To me, it's about $5/month. And that's my gripe. So, if we are doing only small accounts with these queues like you've asked, say an average of 5 phones, at $3/user + $10/queue I'm getting NO markup there. Then I have to pay $500 and I've got a new feature to support on my side. It really doesn't matter how much volume you throw at these numbers, I'm still loosing out on the feature. @Jeff: LOL, I think you think I'm a lot bigger than I am man. :)

Feel your pain man. We are able to pass on the costs of the queues and agents to our client that really needs them. But we are eating that big monthly number and it sucks. I understand 2600hz needs to recoups something of their initial investment but dang....

I've figured this out BTW: https://helpcenter.2600hz.com/2600hz/...

Thanks for the update Darren!

Hey Darren, any update on this? I know a few months ago you were still working on it. Curious where it's gotten.

Update: Yea, the multicast works flawlessly. First time they used it they were all impressed with the voice quality over their old partner plus system. Win! Thanks again!

Thanks for the info Karl! They are all on the same subnet, so I'll try multicast paging first!

No, one way would be fine thanks. Never used the paging feature I'll try it out.

I have a new office we are on boarding for one of my clients. Right now, their phone system allows them to press a single button and simultaneously intercom to all other phones in the office. Is this possible on the platform?

Yea, I was pretty excited when I first saw it too. Now we can have SmartPBX ease of use AND still do crazy crap in ADV callflows. :)

Not if you ring the device itself. EDIT: Ugh, I'm being an idiot. I know what you mean now. Here's how you can do that. Make a NEW advanced call flow. Set it up to however you want. Then click the little pencil icon. (circled in Red) Name it, Then check "List this callflow..." (circled in Green). Then save your flow. http://imgur.com/a/1ktg0 Then, in Smart PBX, you should see your advanced call flow as an option. Just pick it.

We usually use a Landline device for that. Super frustrating to have to pay for a license for that. But, that's what works best for our clients. So, that's what we do.

I'd like to know this as well!

NP that's one of the things I love about Kazoo. ANYTHING you can do via UI can be done via API. Just need to fire up developer tools and see what APIs are being hit. :)

I'm not sure if this is "official API" but if you JSON post to http://ui.zswitch.net/v2/accounts/ACCOUNTID/devices/DEVICEID/sync , with your X-Auth Token, it'll reboot the phone.

Q: What is the start and end time of the maintenance? I didn't see the end time specified. When is it?

Darren: Ok, will do. Heck maybe I'll make it my first OS pull request. :) It's so cool to have time to do this stuff now. Karl: Yea, for us, many of our clients have call groups that span multiple locations. So it's kind of silly to forward calls just because one location is down. Also, we have some very large call groups and I couldn't imagine calls all forwarding just because someone is moving their phone or something.

I think what might be a lot more helpful for us is a setting for forward calls if all devices in the call group are unregistered.

Oh, and webphone?

Ok, yea I kind of expected an up charge on call center. But I'm happy that web sockets will be open. Thanks!

Will there be any additional add-on costs in 4.0?For instance, at kazoo-con I thought I heard someone say that call center light and web sockets would require an additional cost. I wasn't sure if that was just for the opens source people or if there would be an additional cost for the SAAS people too. ::fingers crossed for no::

These aren't "2600hz" suppliers so much as just VOIP distributors. But check out 888voip and Alloy. We use both and they have great pricing and service. I can introduce you to my sales guys if you'd like.