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Emily R

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Posts posted by Emily R

  1. ICYMI, the latest KAZOO release now includes our first iteration of the Contact List Import feature in Advanced Provisioner.

    NOTES:

    • This release supports Poly VVX 400 Series devices only.   Check our our documentation for it  HERE.
    • As always we'd love your feedback so we can continue to enhance the feature in future releases.   Please add any update requests to our Product Board.

     

  2. Please join our community by commenting on existing posts AND by creating new ones within one of the categories listed.  Below is an overview of how to add new posts, and also some tips and tricks on formatting...

    1. Stage your text and open its window
      While you can create your post directly in the WYSIWYG editor, some find it easier to stage your submission in a local word processor or text editor first.  Once it's ready open that window and move it to the side.

    2. Open the Community pages and Log in to your Community Account
      Make sure you are logged in to the community.  Your ability to engage in forums is based on your credentials; partners can join and create additional forum posts reserved for them.  

    3. Find your Community Forum page, HERE.
      Choose the Community Forum that seems to make the most sense for your topic.   Look for the Post New Topic button.  If you do not see it, your credentials need to be updated; you can try a different forum or ask support or your sales representative to update your account.

      tips tricks start new topic.png

    4.  Add information in the fields shown by the arrows below.  Tags are optional, but really useful for searches.

      add forum topic.png

    5. Write your information in directly using the WYSIWYG, or copy/paste your post.

    6. Review your entry!   Here are some things you may want to update/edit once the posting is saved:

    • Font size

      • The typical font size used in the forums is 16 for easy reading.   You can either set the font size before you paste and/or type or select all the text and change it once you're ready to post.

    • Image Management:

      • If the images do not carry over, copy/paste them manually or upload by selecting choose files next to the paperclip at the bottom.

      • if the images look too big (or too small) double-click on them while in edit mode, and reset the size.  
        5-600 works well for main screens and 350 for popups. If you resize make sure “keep original aspect ratio” is checked. 

      • If you wish to remove an image, note that deleting may only move it to the bottom of the entry and as a very large image!   To solve this, you can:

        • Simply resize the unwanted image (see above) at the bottom to a small 5 x 5 pixels.  

        • Permanently delete the image from your profile menu -- select "My Attachments" and delete that image there.  You will see a broken image icon in your post, you can then delete that permanently.

          Add forum topic delete image.png
           

    • Links

      • If you include links within your text, it's a best practice to set your link so it opens in a new window.  To do this, highlight the link text, click on it, and select the tab that says Target.  Then select "New Window" and select OK to save.

        Forum topic Set link to targe new window.png
         

    SAVE !! 
    If you want to edit your post now or later, choose the Edit command at the bottom of the posting, then select "Submit Topic," a fancy word for saving.

     

  3. Thank you Darren for sharing... Want access to this cool pop-up that shows you shortcuts in your Monster apps? 
    Just press  
    ?  while in your screen and Voila!  you will be graced with:

    Monster Keyboard Shortcuts.png

    I especially love the one where you can    Show Fake Phone Numbers <Shift-S>
    Great for sharing screen shots with Support and/or among your customers!

     

  4. Hi Jack:

    If you are a manager watching incoming calls real time, then  you should see the calls in queue display... you can also answer them and/or promote the call to a higher priority, join the call, and/or eavesdrop the call.   After the fact, the activity log does capture the missed calls.  One way to find them is to use the "All Call Activity" filter, and look for the calls entering the queue, which will include the phone number.  You can then track that call to see if it was answered or rejected ("missed").    Agreed, a nice feature would be to add the phone number field on all the events to make it easier to track.   You can submit this to our feature request board here.

    Another way to ensure the call is captured is to provide a welcoming call queue to mitigate missed calls with a hold loop showing wait times and calls in the queue,  or if a call is missed the call is either escalated or sent to a voicemail, etc.  

    Hope this helps.   Maybe some other community members have some ideas as well?

  5. Hi Jack:

    Thanks for your questions! 
    Here's some short answers ... to get more details on the CCPro app, please check our CCPro User Guide Here. 

    1.  Manager monitoring queue.  Yes, as manager to a queue you can view the queue's  activity logs and follow the agent's steps. 
         You can also download this as a .csv file.  Currently the logs are available for saving each hour.

    2.  Managers can view missed calls in the Activity log also,  by filtering for this value.

    NOTE:  There different access levels for Agents, Managers, and CCPro Admins.  To see these check the grid at the bottom of the CCPro User Guide.
     

    emily

     

  6. Hi Jack:

    Yes, you can mute a single caller or all callers using the conference app if you have "Moderator" status in the conference.
    When you are logged into a conference using the conference manager app, you can "View" the live call  (live conferences are shaded as active), by finding your conference call number, and then the Eye icon to it.  

    conferences select view conference.png

    The next screen shows the conference activity:

    conferences view and mute members.png

    • The top mute option is to mute all participants.  
    • If you only want to mute the one hammering on a keyboard or whose dog is barking, then you can use the microphone within each participant's box

    As far as using your own hardware to mute yourself, I have had luck using the mute on my headset and on my cell phone.  I have not used the Feature Code on a desk phone but it likely will work.  

    I hope this helps?

    emily

     

  7. Download a .pdf

    2600Hz and OneBill Announce Strategic Partnership to Offer Seamless Revenue Management.pdf

    2600Hz and OneBill Announce Strategic Partnership to Offer Seamless Revenue Management 

    page1image3813184

    NEWS PROVIDED BY 

    2600hz, Inc. 
    Aug 12, 2020, 06:12 ET 

    SAN FRANCISCO, Aug. 12, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, and OneBill, a leading Billing & Revenue Management platform provider, have created a strategic partnership to streamline and automate order provisioning, billing, invoicing, and taxation for 2600Hz customers. The companies are collaborating to create a seamless integration between KAZOO and OneBill's platform to automate ordering and billing operations, eliminating manual errors and reducing time, thereby enhancing customer experience. 

    "We understand the importance of simple, agile, and reliable billing for our partners so they can scale and automate their billing operations. Our partnership with OneBill gives them the tools they need as well as a competitive edge through dynamic billing," said 2600Hz Co-Founder and COO Patrick Sullivan. 

    "Our partnership with 2600Hz will enable businesses to automate the provisioning and activation of services through the entire Lead-to-Revenue generation process. With less manual intervention, businesses can reduce their operational costs associated with order management. At OneBill, we are all about empowering our customers to streamline their business workflows to maximize revenue," said OneBill Founder & CEO JK Chelladurai. 

    About 2600Hz
    2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS/CPaaS solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300+ APIs that give access to the building blocks of the entire platform. For more information, visit http://www.2600Hz.com. Founded in 2010, 2600Hz is a privately-owned company based in San Francisco, California. 

    About OneBill
    OneBill product suite redefines the Lead to Revenue process for Unied Communication Service Providers (UCaaS) and their Channel Partners. OneBill platform offers wide variety of tools to automate end to end business processes for enterprises. OneBill enables the businesses to expand on their Channel and Agent Programs with ease. With extensive SOAP and REST based APIs, our partners have the ability to integrate third party applications building a complete solution. Founded in 2009, OneBill is a Santa Clara based company. For further information, please visit http://www.onebillsoftware.com

    2600Hz Contact:
    Alisa Bartash
    Head of Marketing
    alisa@2600hz.com 

    OneBill Contact:
    Sunitha Shetty
    Vice President – Customer Success
    Sunitha.shetty@onebillsoftware.com 

    SOURCE 2600hz, Inc. 

    Related Links http://www.2600hz.com

  8. Download our .pdf

    2600Hz Named Best Wholesale Cloud Communications Provider of the Year.pdf

    2600Hz Named Best Wholesale Cloud Communications Provider of the Year 

    page1image3813184

    NEWS PROVIDED BY 

    2600hz, Inc.
    Jul 31, 2020, 06:12 ET 

    SAN FRANCISCO, July 31, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, has been named Best Wholesale Cloud Communications Provider of the Year by a panel of industry-leading analysts as part of the UC Today UC Awards 2020. 

    During the awards ceremony, UC Today publisher Rob Scott stated the category was open to providers demonstrating channel growth and success. After Blair Pleasant, President and Principal Analyst of COMMfusion, announced 2600Hz as the winner, Scott stated that 2600Hz won because "KAZOO by 2600Hz offers Service Providers a fully white labeled UCaaS, CPaaS, and CCaaS solution enabling partners to differentiate their offerings." Scott also applauded 2600Hz's accomplishment of launching six new products in the first five months of 2020, including a new call center solution, new mobile apps, and video conferencing and collaboration. 

    "We are very excited to have won the award for Best Wholesale Cloud Communications Providers. It is an honor to be recognized for our innovation and growth and we look forward to continued success throughout the remainder of 2020 and beyond. This award is a true testament to the hard work and dedication our team has put into KAZOO, and I am very proud of them," said 2600Hz COO and Co-Founder Patrick Sullivan. 

    About 2600Hz
    2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300+ APIs that give access to the building blocks of the entire platform. For more information, visit http://www.2600Hz.com. Founded in 2010, 2600Hz is a privately-owned company based in San Francisco, California. 

    2600Hz Contact:
    Alisa Bartash
    Head of Marketing
    alisa@2600hz.com 

    SOURCE 2600Hz 

    Related Links https://www.2600hz.com

     

  9. 2600Hz and Xarios Announce Strategic Partnership to Offer Next-Gen Call Center Technology and Analytics.pdf

    2600Hz and Xarios Announce Strategic Partnership ot Offer Next-Gen Call Center Technology and Analytics

    page1image3813184

    NEWS PROVIDED BY 

    2600hz, Inc. 
    Mar 03, 2020, 11:11 ET 

    SAN FRANCISCO, Aug. 12, 2020 /PRNewswire/ -- 2600Hz, a leading provider of UC and the world-renowned KAZOO platform, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call center technology and real-time analytics to the telecom market. The companies are collaborating to offer a seamless integration between two of their most innovative products, 2600Hz's Call Center Pro (CCPro) and Xarios Dimensions, to bring to market a highly customizable yet easy to use call center solution built for an unparalleled customer experience, complete with insightful reporting and powerful analytics. 

    "2600Hz is passionate about building the best next-gen solutions for our customers and by leveraging KAZOO's UCaaS functionality and CPaaS integration capabilities," said 2600Hz COO Patrick Sullivan. Our partnership with Xarios Technologies elevates CCPro's functionality by offering intuitive, in-depth, and customizable analytics that take the call center experience to new levels." 

    The power of CCPro and Dimensions stems from the simplicity of integration and the
    custom capabilities of the APIs. The companies are able to bring to the marketplace a very powerful and innovative feature set, by leveraging each other's strengths in a very short amount of time. Dimensions reports on the CCPro engine, by providing administrators and business owners with intuitive real-time call analytics, automated reporting and cost-effective wallboard displays. 

    "We are committed to helping our clients be their best, for them to deliver the highest level of customer service possible to their own customers." says Jimmy Lim, VP of Cloud Products at Xarios. "Our partnership with 2600Hz delivers a truly unique and powerful solution to the marketplace, with expert insight and highly visual displays." 

    About 2600Hz
    2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in telecom and implemented to offer a feature-rich UCaaS/CPaaS solution. Learn more at http://www.2600Hz.com.

    About Xarios Technologies 
    Xarios Technologies is a software vendor which specializes in communication applications for SME and mid-range enterprises. Established in 2007, Xarios Technologies design, develop and supply a range of innovative telephony applications that enhance the functionality and usability of communications platforms; delivering performance improvements and integration with other business applications. To learn more, please visit xarios.com. 

    2600Hz Contact:
    Alisa Bartash
    Head of Marketing
    alisa@2600hz.com 

    SOURCE 2600Hz 

    Related Links https://www.2600hz.com

     

  10. Download our .pdf

    2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience.pdf

    2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience 

    page1image3813184

    Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization 

    NEWS PROVIDED BY 

    2600hz, Inc. 
    Jan 14, 2020, 11:37 ET 

    SAN FRANCISCO, Aug. 12, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration capabilities, and the ability to transform how customers engage with your brand. 

    CCPro is a high-end yet affordable solution that allows SMBs to quickly modernize their call center capabilities and amplify collaboration across various business communication tools. Paired with KAZOO's advanced UCaaS/CPaaS APIs, call center optimization can be reached in each and every business, each creating an unparalleled experience for their customers. Not only does CCPro tackle everyday call center needs (Dashboards, Quality Monitoring/Management, Skill Based Routing, Eavesdrop/Whisper/Barge, etc.) but it can be easily personalized through BI to create a custom experience between the caller and your business. 

    A few highlights of CCPro include: 

    Optimized CX Through a Highly Customizable Platform
    With 300+ APIs and multiple integrations such as Zapier, Slack, and various CRMs at your fingertips you can customize how the platform works for you. Anything from personalized greetings to immediate agent access to caller information allows for a valuable customer experience. 

    Native Software Built into KAZOO
    CCPro is fully integrated with KAZOO and offers resiliency that surpasses its competitors. Being truly geo-redundant, call centers using CCPro will always be up and running no matter what, and CCPro users never need to worry about dropped calls or outages. 

    Ease of Use for All
    CCPro was designed to be deployed rapidly and offer a seamless end user experience. Easy-to-use features and functionality save time, offer the highest quality service, and fast performance all within a simple yet modern interface. 

    2600Hz's CEO, Darren Schreiber, stated, "Our focus since day one has been to create a communications platform that could increase business efficiency while simultaneously making the experience fun and engaging. Allowing customers to take boring, plain old call center technology and hook it into other business systems to automate and expedite the user experience creates unlimited possibilities. Making this technology accessible to SMBs takes things even further." 

    To elevate the experience even more, 2600Hz has partnered with Xarios Technologies to further amplify reporting and analytics ensuring the highest level of service possible. With Dimensions by Xarios, CCPro users will have powerful historical and real-time call data needed to ensure the highest level of call center productivity. More to come over the next few weeks. 

    About 2600Hz
    2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS/CPaaS solution. 2600Hz has expanded to offer a full enterprise- PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300+ APIs that give access to the building blocks of the entire platform. For more information, visit http://www.2600Hz.com. Founded in 2010, 2600Hz is a privately owned company based in San Francisco, California. 

    2600Hz Contact:
    Alisa Bartash
    Head of Marketing 
    alisa@2600hz.com 

    Related Links
    https://forums.2600hz.com/forums/monsteruiapps/call-center-pro/

     

  11. 2600Hz-logo-RGB copy.png

    Q3 2020 Quarterly Newsletter
    From September 30, 2020

    Fall is here and we only have one more quarter of 2020 to go. The 2600Hz team took no breaks this summer, which means we have a ton of exciting updates for you. One of the many things we did in Q3 was create a Product Survey Forum in our Community. Since nobody knows this industry better than you, we would love your input in guiding our roadmap, testing out our prototypes, and providing valuable feedback. You don’t have to be a current customer to participate in the surveys, so check them out and make sure to join the Community and follow the topic so you’ll be notified when new surveys are available.

    Key Highlights From Q3

    Back in July, 2600Hz was named 2020’s Best Wholesale Cloud Communications Provider of the Year by a panelist of industry-leading analysts as part of the annual UC Awards! We are thrilled to be recognized for our innovation and growth, and are grateful for all of our partners. We couldn’t have done it without all of you! Learn more about the UC Awards and see a list of all the winners here

    In August we announced a new and exciting partnership with OneBill, a leading billing and revenue management platform provider. Through this partnership, we’re bringing our customers a streamlined integration between KAZOO and OneBill’s platform. This integration enables our customers to streamline and automate order provisioning, billing, invoicing, and taxation to save time, reduce manual errors, and ultimately enhance their customer’s experience. Read more about it here

    September was a busy month for us also, as we sponsored and attended the annual Cloud Comms Summit. We are always proud to be a partner of the Cloud Communications Alliance, and never cease to enjoy attending their events. The CCA, along with The Cavell Group, did a fabulous job putting on the multi-day virtual event where we gained a ton of valuable insights about the state of the market (which we summarized for you here). Not only that, but our very own Alisa Bartash had the opportunity to represent 2600Hz in the event’s Shark Tank competition — and won!

    Other New Product Releases & Updates

    CSV Onboarding App —  Fast SmartPBX onboarding is now possible on all of our platforms with the CSV Onboarding app. It enables you to perform bulk uploads to create new users and associate SIP devices in one job, replacing the process of entering this data manually. Simply upload your csv file, confirm the record mapping is correct and voila! The users will be added to SmartPBX. To make it even easier, there is a .csv template you can download here in the community, and you can learn how to use the app with our video, user guide and FAQs  here 

    Dynamic Caller ID App — Also now available on all platforms, the Dynamic Caller ID app helps you and your customers ensure your outbound business calls are answered and reduce the likelihood of your calls being screened with Dynamic Caller ID. This application allows you to set unique rules that modify the caller ID display based on the outgoing phone in just three easy steps. You can set rules that match a feature code, area code(s), or a Regular Expression. Once set, each outgoing call that matches the pattern can display a modified phone number on the caller ID screen. Check out our video, user guide and FAQ  here

    988 National Suicide Prevention Lifeline — The FCC has designated 988 as the new nationwide 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. All phone service providers are now mandated to direct 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022. 2600Hz has already implemented 988, so for customers using 2600Hz minutes, 988 will automatically route to the hotline. BYOC customers will need to implement it, and you can learn how to do so here

    In Case You Missed It

    It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: 

      A Few Friendly Reminders

      2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white-labelable docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here

      Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 21 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll be adding to it! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com!That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.

    • 2600Hz-logo-RGB copy.png
          Quarterly Newsletter  June 2020

      We hope you, your loved ones, and your colleagues are doing well and staying safe. It’s been a busy quarter for 2600Hz and everyone on our team from Engineering to QA and Operations to Marketing have been working hard to bring you more tools that enable productive remote work. In case you missed it, we released a ton of new products, features, and functionality and we have a lot more great things planned for Q3.  

      Key Highlights From Q2

      As part of our commitment to enabling remote work, we reprioritized our roadmap and brought our customers the comm.io desktop app. Video conferencing, a WebRTC-based softphone (we call it a web phone), virtual faxing, and more are built in, giving users all of their personalized communication information and tools in one place, right on their desktop or laptop. Check out the new comm.io site to see all that it can do!

      What Do You Want In An Operator Console?

      We are continually enhancing our product suite so we can provide you with the best reseller and end user tools that will help your business be successful. We are going to start sending out product surveys to get your input and to help us identify exactly what you and your customers need. We’re currently working on improving our Operator Console and have a few questions for you based on your customer’s requests and feedback when it comes to operator and attendant functionality. Please take our short 6 question survey that won’t take more than 2 minutes of your time. Your response will make a difference! You can take the survey here.

      Other New Product Releases & Updates

      In addition to releasing comm.io, we rolled a TON of new updates, features, and functionality in Q2 and already have more in the works that we’re planning to roll out in Q3. In case you missed it, here are some of the exciting releases and updates from Q2:  

      SMS — You can now send and receive SMS on most 2600Hz DIDs! Receiving inbound SMS is configurable via Webhooks and outbound SMS can be sent by utilizing our APIs or Zapier. If you have a Zapier account, you can connect SMS by Zapier with over 2,000 apps to create automations and custom notifications. Another great thing about SMS, you ask? You can send and receive SMS on softphones and any desk phone that supports message notifications! There truly are infinite useful and creative ways to utilize SMS...check out this blog for some interesting use cases and examples!

      Voicemail Transcription — This feature helps users stay connected by converting voicemails to text. Transcriptions can be emailed or viewed in the Voicemails section of Comm.io. The feature is powered by Google’s ARS system, so it has phenomenal accuracy. There is a fee for using this feature ($0.05 per minute) so it is off by default for all existing voicemail boxes. New voicemail boxes currently have the feature enabled (although we're going to be changing it to be off by default in the next update) so if you don't want to use it, you'll need to disable it. It’s easy to enable or disable — watch how to do it here

      Announce-Only Voicemail Box — Perfect for closures and other informational messages, announce-only voicemail box enables a voicemail box to play a recorded message without allowing callers to leave a voicemail. This feature can be enabled and messages can be easily changed at any time in the Voicemail Boxes section of SmartPBX by going to Advanced, then Options. 

      Hold Music Resume — Hold music no longer restarts at the beginning every time you put a caller on hold! This is ideal for custom/sales messages because callers will now hear a continuation of the message, instead of it restarting at the beginning every time the caller is placed on hold.  
       

      We’re already planning our first release of Q3, so keep an eye on your email! 

      In Case You Missed It

      It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: 

      • UC Today published not one but two exciting articles featuring the 2600Hz team —  SMS is Key to COVID-Era Business Survival and 2600Hz Intros Beta Softphone & Video Conferencing.
      • We rolled out a series of video tutorials about how to get started with KAZOO to help new partners get up and running in no time. Check them out here
      • 2600Hz was featured in UC Today’s UC Market Guide 2020 and our very own Patrick Sullivan contributed an article about the often-overlooked characteristic of UC providers & their solutions. Download it here
      • Patrick was also invited to do a video podcast with The UC Buyer, which you can check out here.
      • We published new blogs about provisioning devicesbusiness agility and SMS
      • We added a few new podcasts to our podcast page here

      A Few Friendly Reminders

      2600Hz Community — Are you a member? It’s a forum where you can join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re making the forums even more user friendly, updating many of the documents, and adding even more support docs for our users and resellers. If you aren’t part of our community yet, join today and keep an eye out for exciting updates! Visit the community here

      Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 20 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll continue adding to it!

      Monthly Business Partner Calls — If you’re a paid 2600Hz customer, these are for you! On the 3rd Wednesday of each month, we hold an interactive call with our CEO and Co-Founder Darren Schreiber. During each call, Darren shares need-to-know information that applies to your business and is available to answer any questions you may have. This is the ideal opportunity to engage with Darren on a regular basis while learning about important updates that can help your business thrive. Find more information about our next call here.

        That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.

         

         

      • Well thanks ...  for your vote for more access to our awesome Monster UI apps!     Hang on, we got a tad bit sidetracked with work-from-home-related enhancements for our customers, but it's all on our roadmap as part of our upcoming App. Exchange project (see a description here).  Reach out to our sales team lead, Erik@2600hz.com, and he can review your immediate needs  -- in general however our goal is to distribute our apps through the exchange and to allow 3rd party developers to showcase and distribute and monetize their apps as well.   Let's grow KAZOO together.

      • noun_messages_crop_copy.png

        We're on a roll here at 2600Hz ... SMS is here.

        Some more good news is  we’ve enabled SMS on all existing Hosted Platform accounts!   You can now send and receive SMS texts on more 2600Hz DIDs.  

        Receiving inbound SMS is configurable via Webhooks and outbound SMS can also be sent by utilizing our APIs or Zapier. If you have a Zapier account, you can connect SMS by Zapier with over 2,000 apps to create automations and custom notifications.

        SMS is currently available for all Hosted Platform customers and can be enabled on most DIDs purchased through 2600Hz. You can easily enable SMS anywhere you can access a number’s settings (SmartPBX, Numbers, etc.). Simply click on the settings cog next to the number, select Messaging, and toggle it on. Once enabled, there’s a $0.25 monthly fee per number activated, and each inbound and outbound SMS costs $0.009 cents. 

        Our Setup and Config doc will show you the screen shots, check out here.  

        And as always, send us your questions and feedback.  Either post here, or check in with our support team.    We can’t wait to hear how you integrate your messaging into your accounts!

      • Hello Community --commio_AppIcon-updated_round_x512.png
        We're on a roll.  Last night we released the beta version of our new desktop app, called comm.io.   Account holders can enable it from the App Exchange,  download it to a desktop and have office call data easily accessible, including

        • Summary and access to office calls, voicemails, faxes and devices.
        • Your own Webphone and
        • Video conferencing with your remote office mates !!  

        Perfect stuff for working at home.    Here's some reading material to get you oriented (make sure you're logged in to see these)

        Yes, this is beta ... we've been using it internally a while now, and now we're looking for feedback from your COVID prescribed or other "office".  
        We'll be posting our "to do"  list  already logged and in the update queue shortly.

        GREAT news is it will automatically update on your desktop as we make changes, so let us know your experiences and how to keep improving.

        Share your thoughts and experiences to our Product Feedback forum  here.  

      • Darren whipped this up for those of you wanting to leverage your office PBX while making outgoing calls from home.
        it's HERE.

        PLEASE NOTE THIS FEATURE CAN RESULT IN FRAUD. You are responsible if fraud occurs on your account due to use of this feature. Please make sure to keep your password secret and optionally restrict calls to international locations for your account to be extra-safe.

      • Hi Jack:

        First, in the Call Center Pro app (not sure what you  are using,) under the General Settings section there is a toggle you can set to 
        "Timeout immediately if Empty"  (see below) .  If turned on the and the queue is empty (meaning no agents are logged in) the call will immediately be routed to the callflow process.  This could be your escalation queue or voicemail.

        Screen Shot 2020-01-17 at 3.15.46 PM.png

        NOTE: The queue is not considered Empty if an agent in a queue is Globally in an Away state or on a call

        Second, Not sure what you mean by "manual presence", but

        • An agent's global status is always displayed at the top right of the screen in the CCPro application.

        Screen Shot 2020-01-17 at 3.25.26 PM.png

        Not sure if you've seen the CCPro STEP Guide here,  these features (and lots others!) are described there.    Take a peek!

        emily

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