Karl Stallknecht

I noticed that conference bridges don't use the account's hold music, and always uses the 2600hz default. Is this a bug, something that got overlooked, or a separate setting to control conference bridge hold music?

I replied to the beta invite and never heard back so I assumed it wasn't ready yet haha

Highly highly agree! :-) And to add to this, it would be nice if it could be caller ID for regular outbound calls OR e911. Some of our customers want their different locations to show different outbound caller IDs, and remembering to set it on the device level (along with e911 caller ID) is a pain! So I guess basically just adding the standard caller ID options, but also for a group and not just for the account, user, or device.

I didn't know the operator console was available yet? We still don't have access to it :-(

You have no idea how excited I am! I've been waiting for this for YEARS (literally)! Thank you so much Darren and the rest of the crew for making this possible. I'm rushing to send out a mass email to our clients now LOL. Also thanks to fastdevice for doing the digging and getting this working :-)

I figured that was the only option, thanks!

Ohhhh you mean follow the sections, not individual threads, got it!

Based on the speed of your reply I'm guessing admins have a subscribe to all feature already lol...

Maybe I'm crazy, but I can't figure out how to get email notifications for every new topic/reply posted in the new forums. I turned on all of the notifications in my profile yet I still don't get email updates for threads that I don't create or reply to...is this even possible?

Many of our customers want calls forwarded to their cell phones at certain points of the day/time/etc but want us to set it to a short enough time so that their cell phone voicemail doesn't pick up and it goes to their voicemail through us. We usually set it to 24 seconds or so and don't run into any issues; however, if the person doesn't have cell service or they reject the call on their cell phone, it causes their cell phone voicemail to pickup the call. Does anyone have a workaround for this?

Has anyone else had more problems with this today? We received one report today that a call went back onto park automatically, although it's from a brand new client and we aren't confident that it wasn't just an error on their end since they just started using the system. Often times our new clients report weird behavior in the first couple of weeks and it's just from their own mistakes as they learn the new system, so I'm not sure if we should be concerned or not...?

Ah, okay. Sorry to hear that. I would definitely recommend getting a support contract.

Do you mean your login isn't working or the site isn't loading? It seems fine for me?

Oh gotcha, thanks! Sorry I assumed committed meant it went live...used to dealing with routers :-)

So you're saying it should be fixed now, right?

@Rick: Which issue are you experiencing?

Neither of our clients reported to us whether or not it involved switching phones while parking so I wouldn't know that part. I guess the difference you are mentioning is the fact that they parked the call and walked away from it, waiting for the ring back, correct?

Darren: What is the different scenario happening last time versus this time? In our case, we had two clients report that they parked a call and picked it up and began to have a conversation, and then randomly the call went back to park and they were unable to pick it up.

Thanks Darren, we really appreciate it (the MWI issues too)

Darren: we just had two customers report this problem to us today.

While what you are mentioned would be cool, I think the best option is LTE failover. We always do POE back to a POE switch or main injector when doing installs, and we always put those devices on a UPS. Combine that with LTE failover and you're probably going to be rock solid.

Yikes, you make our stories sound like nothing LOL. I would have given up and told the customer to get a T1 :-/ But that's awesome that you were able to get around it!

My bad, I forgot about all of those added benefits :-)

Yea the whole "Comcast Business" thing is a joke. It's the same exact service as residential and all of their sales pitches about getting same day service and such are literally flat out lies.

I guess that explains why one time we asked for a customer's Comcast bill and it didn't look like any Comcast bill I had ever seen in my life before lol...