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Karl Stallknecht

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Everything posted by Karl Stallknecht

  1. So we had two clients report to us today that they've been having issues over the last two weeks. And multiple calls I was on today had terrible quality with the call cutting in and out. I'll open a ticket about this.
  2. I'm a little confused by this - is it a poor man's call queue just like someone would log in or out of a call queue?
  3. Funny you mention this. At my house I FiOS and also have one of our office phones and I've noticed poor call quality this week. I thought maybe FiOS was just doing something funky in my area since no clients have complained, and it's fine at our office...
  4. Thank you SOOO much! Our clients have been waiting for this feature for a long time and are really excited about it!
  5. @JR^ - So I see this now which is awesome, but the option doesn't exist in ring groups :-( We have a client who wants to hear a SHOUTcast URL stream for the ringback music in ring groups. Can we either have the stream URL option available in ring groups, or have the ability to create a media file that is just a stream URL?
  6. Wait...I thought when you change a ring group and click okay, it saves it when the popup closes so there isn't a need to save the call flow? (hence no warning message) - I just tested it and confirmed this behavior.
  7. I thought this wasn't possible because it's a phone-specific setting? Polycoms for example don't have this option.
  8. API call would work: curl -i -H "Accept: application/json" -H "Content-Type: application/json" -H "X-Auth-Token:REPLACEME" -X GET http://api.zswitch.net:8000/v2/accounts/REPLACEME/devices You would still need to manipulate it and paste into a spreadsheet, but this is still a lot easier than browsing through the UI.
  9. Potentially, I just don't know anything about Pivot :-(
  10. Thanks for your input though. This proves it can be done so I'd love input from 2600hz...
  11. Hmm, unfortunately that wouldn't work on hosted :-/
  12. Maybe that isn't until 4.1? I definitely don't see it in the UI anywhere...
  13. Hmm, interesting idea and that would be a good work around. Although it would be even better if you could just set the ring group to use the system's default hold :-) This would allow you to also play SHOUTcast streams for ring groups.
  14. Nope, doesn't work :-/ Plus even if it does work, the user would hear "call placed in parking spot x"
  15. Well not quite. A queue would be ringing whoever is a member of the queue and the calls would line up in order that they came in. This would simply be like calls being automatically put into a parking spot using the parking lot feature where it assigns them a parking spot automatically.
  16. The other use case is that now with SHOUTcast on-hold support, we've had customers who want to be able to dial into a number to hear a SHOUTcast stream. So if there was a way to automatically put them on hold as soon as they called, then they would be able to hear this.
  17. Hahaha, no :-) The customer doesn't want any phones to actually ring or indicate that a call is coming in.
  18. Not quite, but close...the idea would be that people call in without there being an actual ringback to the customer.
  19. Ring groups allow you to set different media files to play during ringback, but there isn't a way for it to play the default system hold music (whatever is set at the account level). Is there a method to do this? The use case is we have a client with a lot of ring groups, but they all have the same media file play during ringback. They like to change the media file every month, which is annoying because we have to go change it on every single ring group instead of changing it once at the account level, so it would be nice if we could set the ring groups to inherit a setting at the account level instead.
  20. Does anyone know of a way to create a callflow where someone would call in and automatically be placed on hold or on park?
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