Jump to content
KAZOOcon: hackathon signup and details here! ×

Karl Stallknecht

Customers
  • Posts

    1,154
  • Joined

  • Days Won

    21

Everything posted by Karl Stallknecht

  1. You're right about the NAPTR records not being supported on DNS Made Easy. I figured that between our own DNS and DNS Made Easy, the likelihood of specifically 2600hz's east coast proxy having an outage at the same time as our own DNS servers is pretty low so I just took a chance when setting it up. So technically speaking if our DNS servers go down then the NAPTR records won't work, but Polycoms at least will fall back to A records, which WILL be up via DNS Made Easy: http://support.polycom.com/global/documents/support/technical/products/voice/SIP_Server_Fallback_TB5... (see page 5) If other phones such as Yealinks or Cisco don't fail back to A records then that would cause a problem of course. And if 2600hz's east coast proxy went down when our DNS was also down, then it wouldn't fail over to central or west coast. But again, the likelihood is all of those things happening at once is pretty low. All of this being said, we aren't even using hostnames yet for any live clients. But once we get transitioned to Monster then what I have mentioned above will apply.
  2. Regarding DYN: yep! It was actually kind of nice considering we a) don't use them for anything and b) are using IPs. Not a single complaint from a single customer that day :-) That being said, we always recommend using multiple DNS providers which apparently now 2600hz is going to be implementing. We run our own DNS servers as well as use DNS Made Easy. Having both us and them go down would pretty much be impossible and I was shocked that 2600hz didn't have a similar setup to be honest considering it's cheap and easy to have multiple DNS providers.
  3. Rick: I doubt that will help - we actually are still using IPs instead of hostnames since we're still 100% on Kazoo and the old provisioner. Esoare: Hmm, interesting. Our customers are on a very wide variety of equipment, but most of them are using their ISP's default modem/router. The BLF problems seem to come and go and aren't constant which made me think it wasn't likely to be an issue with their equipment. Also, last week as an example we had one customer on FiOS and one customer on Cox (one of the local cable companies) both simultaneously complaining that they were experiencing BLF issues in the same exact behavior.
  4. This infuriates us/our customers to no end. Last week we had multiple customers complaining and all we were told from 2600hz support was to flush the BLF data and let them know if it happens again (which it did). We haven't received any complaints today, but honestly I think a lot of our customers get sick of it and just stop reporting it to us since it's such a frequent occurrence.
  5. This is a 2600hz bug that they apparently have patched but not put into production yet.
  6. I can't get this to work either :-/ See my comment earlier in the thread...
  7. Can you please post the recording here? I won't be available.
  8. No. I had two phones. Both had it enabled. One of the phones (random one, not always the same one) would show the missed calls and the other wouldn't. But NEITHER of those two phones answered the calls - it was always another employee on a different phone. So theoretically, neither of those phones should have showed missed calls but often times one would and one wouldn't. They are all Polycom. What happens if a non-supported phone answers the call? Will the supported phones still hide the missed call? I'm assuming the answer is yes in this manner, just not the other way around.
  9. Yes I know, both phones were configured with it enabled. Devices are Karl Home and Karl Office. I ended up turning it off because it got confusing to have one phone showing the missed calls and the other phone not showing the missed calls. You're welcome to place test calls but my home phone is currently in a box somewhere since I moved recently.
  10. Okay so here's what we experience: We have a ring group for our "support" line being an option from our IVR menu. I have two phones (one at the office and one at home) and usually I don't answer the support calls and instead my employees do. I will often notice that one of my phones will show missed calls that were answered by other employees, but my other phone won't show the missed calls - but it seems random as to when or why it happens. And it's not always one phone or the other that shows the missed calls versus not shows the missed calls.
  11. I've never been able to get this to work :-/
  12. Hmm, from our experience this feature has worked sometimes and not others, but we've never tested it heavily enough to try and figure out why or what affects it.
  13. Oh, sorry, I thought you were talking about SMS. SMS through a company like ZipWhip and using Peerless for voice is the thing that isn't supported. 
  14. I think 2600hz's official response is that they won't guarentee the reliability and it's best effort/you're taking a risk that they won't provide support with. At least that's what I last heard and I assume nothing has changed... From our own experience the Peerless solution has worked just fine with no problems.
  15. I think the idea is that an admin (i.e. office manager) should always be monitoring the outgoing faxes. We've seen situations in the past where our clients were thrilled that they could have this because they caught their employees faxing documents that they shouldn't be at work (i.e. resumes or stealing sensitive client information).  But I agree that it should be an option to leave it blank if you want, although I feel like almost always a manager or someone at a company should be monitoring the outgoing faxes?
  16. We just setup an FTP server in one of our data centers and did it this way. But no, it isn't SFTP, it's regular FTP.
  17. Yep, just ask 2600hz to port the DID to Peerless. Never had any issues with this. It's all seamless and ZipWhip can have it setup in literally minutes after the port completes.
  18. We also use ZipWhip and ran into the same issue. We use Peerless for our customers who want to use ZipWhip and have had zero problems so far (knock on wood). Everyone else is on Bandwidth though unless they want SMS/MMS.
  19. I think several of the carriers have a version of this app. I know when I used to have Verizon with an Android they had a built in app that did this exact same thing. Like T-Mobile though it used a separate database and it wasn't using actual CNAM data. The thing is though, this app cost another $5/month so I assume most people didn't/don't use it because of this cost. I remember they had a 30 day free trial though so I tried it out. *As far as I am aware* cell phones never show actual CNAM data. They'll usually show the location (city and state) based off of the area code and prefix though. Occasionally we will have a customer say they got a complaint that their number showed with a weird name, and we assume it's one of those people subscribing to this app/service.
×
×
  • Create New...