Karl Stallknecht

As far as I know, no, it's not available. See KAZOO-4832

@Darren Schreiber I realized I never said thank you for your detailed explanation on this post! I appreciate you going over the architecture thought behind this. I love the creativity in this thread, but for now I think these methods are just too prone to error on the side of my staff or our clients. I do like the idea of an external service, although not sure I have enough time on my hands to write that :-/

How would you edit this on hosted? Can you do it through the API?

@sporkman I love your optimism with the dollar symbols lol.

Change "triplet" and "low trill" to "internal" and "external" respectively. Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are): <polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd"> <se> <se.rt> <se.rt.custom1 se.rt.custom1.name="internal" se.rt.custom1.ringer="ringer7" /> <se.rt.custom2 se.rt.custom2.name="external" se.rt.custom2.ringer="ringer12" /> </se.rt> </se> <voIpProt> <voIpProt.SIP> <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.2.value="internal" voIpProt.SIP.alertInfo.2.class="custom1" voIpProt.SIP.alertInfo.3.value="external" voIpProt.SIP.alertInfo.3.class="custom2" /> </voIpProt.SIP> </voIpProt> </polycomConfig>

The struggle is real

We usually email the link, unless the problem is that they need help with their email :-)

Ditto. I'm shocked at how many people can't just go to our website /help and click "allow" and read us the code...TeamViewer is one of the easiest too lol.

I thought people have already been able to prove that Comcast is de-prioritizing SIP traffic in some places though?

Personally it scares the hell out of me for the reasons you mention. Comcast, Verizon, and Cox (the three major players in this market) all have competing Hosted VoIP products. So the fact that they could legally block our SIP traffic to force people to use their own Hosted VoIP products would be a disaster.

Good, you answered your own question before I could respond haha :-)

Wow, I just got 23 notification emails, literally right now from the Community. (including this one). They include posts from all of this week.

My bad, sorry. I wouldn't know then :-/

You need a queue to do that, there's really no other way.

@Tuly Yea that's definitely a queue. That being said we can kind of fake this same behavior by using a ring group and setting it to play MOH instead of ringing. And to avoid the issue of beeping for call waiting, you can disable call waiting on the phone itself. The only issue with this is you have to create a call flow that indefinitely loops so that if the customer is on the phone it won't just skip it...meaning you can't have voicemail.

What we find works best is we always setup the DIDs in a call flow that just points to another call flow. Then we setup a TOD function and override it whenever necessary. When we need to remove it, we just delete the extra TOD options and leave all other times remaining in place. Super easy when we have multiple employees working on a customer's account. Here is an example:

I would love to see this as well :-)

Bump? :-) Any ideas @FASTDEVICE or @Rick Guyton?

Good idea - I would file this as a feature request but to specifically have hold music ignored while in your own conference if you want to do that. Not sure if it's possible.

Out of curiosity what is the use case?

Are they different SIP accounts within the same Monster account, or different Monster accounts?

FYI the same thing happens to me.

Actually another question: that now says "America/New_York" - is there any way to say EST/EDT instead?

That worked, thanks!

Unfortunately I don't have access to that