Administrators Emily R Posted April 28, 2020 Administrators Report Posted April 28, 2020 Here's your space to give us feedback on comm.io. Read up on it here!
tomas_ Posted April 28, 2020 Report Posted April 28, 2020 This is great! Is it possible to enable this on own hosted (open source) installations also?
AnthonyP Posted April 28, 2020 Report Posted April 28, 2020 It looks quite promising! We also host our own cluster and are curious what the availability will be for customers like us.
Karl Stallknecht Posted April 28, 2020 Report Posted April 28, 2020 Not able to log in...getting an error: "cannot read property numbers of undefined" I emailed feedback@2600hz.com as requested on the email blast.
Administrators Ashley Posted April 29, 2020 Administrators Report Posted April 29, 2020 @tomas_ and @AnthonyP we are steadfastly working on making this available for our Private Cloud and Global Infrastructure customers. Currently, there is no ETA at this time.
Administrators Emily R Posted April 29, 2020 Author Administrators Report Posted April 29, 2020 Hi all: Thanks to all of you who have sent us feedback and ideas, either here or by email. Keep it coming! We are keeping a list of feedback items you and our staff have logged, and will add/comment/update it when we can. This way you can see if what you've found is already logged and under review by our team. The list is HERE. You can add comments below the list also. We're all ears and keeping watch on all channels.
Jonathan L Posted May 4, 2020 Report Posted May 4, 2020 We have tried this on two different W10 installs over the past week, using the version from the day of the release. I am not sure if it has properly auto-updated. Not able to make calls or join a video conference. Have followed all of the guides. Trying to do an uninstall to see if we just need to try this fresh, but it is not working either. I don't see where there are logs either. We do have call logs, VM, devices properly showing. We are expected to demo this tomorrow, any guidance beyond what is available would be helpful. Will fire up more W10 machines to test tonight to see if we can resolve with the most current version available for downloads.
Jonathan L Posted May 4, 2020 Report Posted May 4, 2020 Our team found a bug. Windows App uninstaller appears to be broken. You have to navigate to the AppData\Local\Programs\comm.io\ folder to directly run the uninstaller. This seems to remove things for a fresh install. Still no working webphone or conference video with a fresh install. I hope that I am posting this to the right place. If not, then please someone direct me to the correct thread.
Administrators Ashley Posted May 5, 2020 Administrators Report Posted May 5, 2020 Hi @Jonathan L, We've responded to your email. If you could provide us with the additional information via email, that would be most helpful. Thank you!
Administrators Emily R Posted May 13, 2020 Author Administrators Report Posted May 13, 2020 Wowza Wednesday !!! Just got news from Ashley and her awesome team that a new release of comm.io should be hitting your desktops! Check here for the ongoing list of what's changed and what's pending:https://forums.2600hz.com/forums/monsteruiapps/comm-io/262_user-resources/commio-to-do-list-r172/
Kadrel Posted May 22, 2020 Report Posted May 22, 2020 Nice work guys! This is looking better and better every day! Feedback from our team so far... - Layout/design is simple and nice - we like! - Looking forward to branding options! - Top requests? Would really like call control options in the phone portion (specifically, Park / Transfer buttons) without doing Dial Codes. Presence would be really nice too! - Video conferencing is sweet! Works really well! - Video quality was poor on my call (much, MUCH lower resolution that Teams/Zoom). I'm guessing that will improve as we leave Beta? Overall, really solid! I'm excited to be able to put this in customer hands soon!
esoare Posted July 8, 2020 Report Posted July 8, 2020 On 5/21/2020 at 7:17 PM, Kadrel said: - Looking forward to branding options! - Top requests? Would really like call control options in the phone portion (specifically, Park / Transfer buttons) without doing Dial Codes. Presence would be really nice too! These two items ^^^^^^^^^^^^ esoare
Customers Dhruv Posted September 14, 2020 Customers Report Posted September 14, 2020 Hi 2600hz, We gave comm.io to one of our customers this weekend. Overall they liked it and so do we. The only thing they said they needed was the ability during a call to conference in a third person using the web phone in comm.io. We checked in comm.io Setting up and Using its Webphone documentation but didn’t find anything related to adding a 3rd person to web phone call. Also, is there any feature code which can be used in the number pad to add the third person in the call ? Thanks, Dhruv
Administrators Ashley Posted September 14, 2020 Administrators Report Posted September 14, 2020 Hi @Dhruv Thanks for writing in with you question! Are you using the webphone to call into the conference bridge? Are you wanting to use the webphone as 3-way calling into the conference bridge? Or perhaps you can explain a bit more of the use-case that you're wanting to use the conference and/or webphone for. Thanks in advance!
Customers Dhruv Posted September 15, 2020 Customers Report Posted September 15, 2020 (edited) Hi @Ashley Thanks for the quick response. Here is the use-case : If I answer a call our client from comm.io web phone and I want to conference in another employee in our company, how do I do a three-way conference call like I would do on desk phone or a softphone ? Thanks, Dhruv Edited September 16, 2020 by Dhruv (see edit history)
Customers Dhruv Posted September 28, 2020 Customers Report Posted September 28, 2020 (edited) Hi @Ashley Any update ? Our customer does not want to roll out comm.io until it supports 3 - way conference call. Thank you, Dhruv Edited September 28, 2020 by Dhruv (see edit history)
2600Hz Employees Izabell balash Posted September 29, 2020 2600Hz Employees Report Posted September 29, 2020 On 9/28/2020 at 9:35 AM, Dhruv said: Hi @Ashley Any update ? Our customer does not want to roll out comm.io until it supports 3 - way conference call. Thank you, Dhruv Hi! We are currently working on this functionality - we have the ability to handle 3- way conference calls but are just now building out the UI to support this. Thank you for your patience, we're hoping to get this into your hands ASAP.
Karl Stallknecht Posted September 29, 2020 Report Posted September 29, 2020 6 minutes ago, Izabell balash said: Hi! We are currently working on this functionality - we have the ability to handle 3- way conference calls but are just now building out the UI to support this. Thank you for your patience, we're hoping to get this into your hands ASAP. Hi Izabell - what's the update on branding? I haven't heard anything back 😞
2600Hz Employees Izabell balash Posted October 2, 2020 2600Hz Employees Report Posted October 2, 2020 On 9/29/2020 at 5:23 PM, Karl Stallknecht said: Hi Izabell - what's the update on branding? I haven't heard anything back 😞 Hey Karl, Sorry about that! I've asked Erik to reach out to you to find out exactly what you are looking for and will be able to moving forward with getting this process started for you. We were just finalizing some documentation to smooth out the onboarding process, but understand you're looking for this ASAP, so can at least begin the conversation.
Customers Dhruv Posted October 5, 2020 Customers Report Posted October 5, 2020 Hi @Izabell balash, Thank you so much for getting back to us on 3-way conferencing and white labeling comm.io. Both are very important to D3uc. Please include me on the information on white label comm.io. We have been waiting on white labeling to be available so we can roll it out our customers. Dhruv
Customers Dhruv Posted September 3, 2021 Customers Report Posted September 3, 2021 Hi @Izabell balash Any update on 3-way conferencing calling on Comm.IO? Thanks, Dhruv
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