Guest Posted June 16, 2016 Report Share Posted June 16, 2016 Has anyone implemented a good call analytics or reporting tool to use with the hosted platform? Reporting for customers is limited to raw CDR downloads. I'd like to offer something more for customers. Anyone tried http://www.cdr-stats.org/? It seems like it's more for service provider use than customers. Quote Link to comment Share on other sites More sharing options...
FASTDEVICE Posted June 16, 2016 Report Share Posted June 16, 2016 My team built a call analytics module for the hosted 2600hz platform. If you would like a demo, please let me know. Quote Link to comment Share on other sites More sharing options...
Guest Posted June 16, 2016 Report Share Posted June 16, 2016 Yes I would love a demo...jrobs@simplevoip.us or 312-948-2996thanks!Josh Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 16, 2016 Report Share Posted June 16, 2016 Does it display hold times? I have a client requesting hold time stats now. Quote Link to comment Share on other sites More sharing options...
Baze Posted June 16, 2016 Report Share Posted June 16, 2016 @FD - very cool! I'd also love to see what you guys did. brandonb@audian.com Quote Link to comment Share on other sites More sharing options...
FASTDEVICE Posted June 16, 2016 Report Share Posted June 16, 2016 We weren't considering hold-times until 2600hz releases queues, but I don't think hold events are captured in a webhook or CDR. I would need a way to capture the event. Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 16, 2016 Report Share Posted June 16, 2016 Yea, I don't think so either. I figure we are just going to keep track of how many calls are being handled on a phone at once and assume all but one of those calls are on hold. Then, we can glean an average hold time at least. It's dirty, but it'll work... Quote Link to comment Share on other sites More sharing options...
Bob Welker Posted June 17, 2016 Report Share Posted June 17, 2016 Sign me up for a demo as well please. Thanks, Bob Welker Quote Link to comment Share on other sites More sharing options...
Bob Welker Posted June 17, 2016 Report Share Posted June 17, 2016 The company below has already completed much of the work for integration to 2600hz and has presented their solution to Darren and team. This integration provides 50 standard reports. I'm not sure where they are with negotiations for making the solution available. Reports look great and the integration is automated. If we can get multiple resellers on board the pricing looks very affordable. Contact - Stacy Teems steems@isi-info.com ISI Telemanagement Solutions, Inc. 1051 Perimeter Drive, Ste# 200 Schaumburg, IL 60173 Direct: (847)706-5090 Fax: (847) 995-0003 Email: steems@isi-info.com Web: www.isi-info.com Thank, Bob Welker Chicago Business VoIP www.chicagobusinessvoip.com 312-646-1149 Quote Link to comment Share on other sites More sharing options...
Logicwrath Posted December 12, 2016 Report Share Posted December 12, 2016 I spoke with Stacy. They are very interested in the 3rd party app store now that 4.0 is rolled out. I suspect he will be contacting Darren and team this week to try and work something out to get this product released into the 3rd party app store as soon as possible.I just wanted to post an update. Feel free to send Stacy an email I am sure he would like to see who is interested etc.. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 5, 2017 Report Share Posted January 5, 2017 We are looking forward to reporting solution. Thanks for the update. Quote Link to comment Share on other sites More sharing options...
Tuly Posted January 5, 2017 Report Share Posted January 5, 2017 Yeah really interested in a demo, the current CDR call records page is missing like 90% of what customers needs, 6279611@gmail.com Thanks, Quote Link to comment Share on other sites More sharing options...
esoare Posted April 26, 2017 Report Share Posted April 26, 2017 Any updates on this? CDR analytics in general. Quote Link to comment Share on other sites More sharing options...
Sergey K Posted May 8, 2017 Report Share Posted May 8, 2017 Sign me up for a demo as well please.mentax@gmail.comSergey Quote Link to comment Share on other sites More sharing options...
extremerotary Posted July 31, 2017 Report Share Posted July 31, 2017 We too have developed our own reporting for CDR records for customers including queue reports. For those of you developers who listen off the AMQP bus and are looking to add hold times to your CDRs, check out the callevt exchange. There's an event called CALL.CHANNEL_HOLD.* and CALL.CHANNEL_UNHOLD.* We do not currently use them for CDR reporting purposes, but we will likely be implementing those statistics in the future. Quote Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted July 31, 2017 2600Hz Employees Report Share Posted July 31, 2017 I see a lot of interest about CDR Analytics! Out of curiosity, what are the CDR Analytics "stats" that you'd like an app to expose? Quote Link to comment Share on other sites More sharing options...
Tuly Posted July 31, 2017 Report Share Posted July 31, 2017 To see on 5 users how many calls they made last month, both incoming and outgoing," On one specific user I would like to know exactly how many minutes he was on the phone on outgoing calls and then how many minutes he was on incoming calls, I made a call to a number that ends with 5555 last week, search for it, how many missed calls did we have last week CDR search page, where you can search filter by "originating number" "destination number" "caller ID name" "incoming" "outgoing" "date" "missed calls" "per extension or across the account" Quote Link to comment Share on other sites More sharing options...
esoare Posted August 1, 2017 Report Share Posted August 1, 2017 On 7/31/2017 at 11:14 AM, JR^ said: I see a lot of interest about CDR Analytics! Out of curiosity, what are the CDR Analytics "stats" that you'd like an app to expose? 1) Incoming / Outgoing Call Hours/Minutes for a whole account. - Allow for monthly, bi-weekly, weekly, daily (break out all 7 days with numbers) Custom Dates 2) Incoming Call Hours/Minutes for a specific Phone number - Allow for monthly, bi-weekly, weekly, daily (break out all 7 days with numbers) Custom Dates 3) Incoming/Outgoing Hours/Minutes for a multiple Users/Devices, like a Sales Group, or Service Group - Allow for monthly, bi-weekly, weekly, daily (break out all 7 days with numbers) Custom Dates 4) Allow for all of the above, to be generated on a certain date (customer chooses) as a PDF and emailed to a user/admin 5) CDR search page, where you can search filter by "originating number" "destination number" "caller ID name" "incoming" "outgoing" "date" "missed calls" "per extension or across the account" 6) Make something pretty 7) Not needed right up, but it would be nice for historical stuff, maybe a year/two/three? BUT, save the CDR data over onto amazon/drive, so the Hosted DB doesn't get to big. On 7/31/2017 at 0:23 PM, Tuly said: I made a call to a number that ends with 5555 last week, search for it, Tuly. You can do that now in the User Portal...just type in 4 digits and you will see it.. esoare Quote Link to comment Share on other sites More sharing options...
esoare Posted August 1, 2017 Report Share Posted August 1, 2017 (edited) I would also like to add. That to me. CDR Reports is different than Billing. CDR Reports should give customer reports that they are interested in. Incoming/Outgoing on Account, DID's, Groups, Users, Devices, with a range of Dates, and allow for automatic reports to show up in their email box, so that the customer can see how they are doing. 8) An interesting CDR Report, would be for Month over Month, Week over Week comparison's. ?Maybe multiple? i/e: In July compared to June, we received 200 more calls incoming on a Specific DID. Wow! That must mean that our marketing with that DID, really worked! I wonder how it compares over the past 6 months? Edited August 1, 2017 by esoare (see edit history) Quote Link to comment Share on other sites More sharing options...
Tuly Posted August 2, 2017 Report Share Posted August 2, 2017 25 minutes ago, esoare said: Tuly. You can do that now in the User Portal...just type in 4 digits and you will see it.. esoare yeah i'm still scrolling and i'm still clicking on "Scroll down or click here to load additional Call Logs." i still hope to see it (try searching from 3-4 weeks back when you have volume) Quote Link to comment Share on other sites More sharing options...
esoare Posted August 2, 2017 Report Share Posted August 2, 2017 Just now, Tuly said: yeah i'm still scrolling and i'm still clicking on "Scroll down or click here to load additional Call Logs." i still hope to see it (try searching from 3-4 weeks back when you have volume) True that! lol Quote Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted August 2, 2017 2600Hz Employees Report Share Posted August 2, 2017 Thanks for the input, will definitely keep it in mind if/when we build something for CDRs We're trying to come up with tools we can do with the existing APIs we have. Some features are hard to build without new back-end work (such as searching...)! Quote Link to comment Share on other sites More sharing options...
esoare Posted August 2, 2017 Report Share Posted August 2, 2017 1 hour ago, JR^ said: Thanks for the input, will definitely keep it in mind if/when we build something for CDRs We're trying to come up with tools we can do with the existing APIs we have. Some features are hard to build without new back-end work (such as searching...)! Forget searching! (Sorry to throw you under the bus Tuly! ;D) Glad your looking at getting something going. PLEASE really consider doing the Automated reports! The less a customer/re-seller has to do with these, the better. Quote Link to comment Share on other sites More sharing options...
2600Hz Employees mc_ Posted August 2, 2017 2600Hz Employees Report Share Posted August 2, 2017 A couple ideas I have, in no particular order, that the backend could do: With the new Tasks API, store the output CSV file to S3/GoogleDrive/HTTP URL (in addition to or in lieu of the Kazoo DB) or email the CSV as a notification so you can provide reports to customers with white-labeled emails. Create tasks on the backend for the commonly requested reports. I think weekly/monthly usage reports make sense, Month-over-month and week-over-week as well, whatever else the business unit agrees are common requests. Grandiose idea - create a DSL (basically a specific scripting language) for CDR reporting that Tasks can execute, allowing end users to construct their own reports Gets closer to providing ad-hoc reports that people want so they don't have to rely on 2600Hz/Kazoo to build the report Can store the DSL script and run it on a schedule I wonder if we can use the forum software to run a poll? @Darren Schreiber, would it be worth a poll to find the top 3 CDR reports folks want? Quote Link to comment Share on other sites More sharing options...
Tuly Posted August 2, 2017 Report Share Posted August 2, 2017 36 minutes ago, esoare said: Forget searching! (Sorry to throw you under the bus Tuly! ;D) Glad your looking at getting something going. PLEASE really consider doing the Automated reports! The less a customer/re-seller has to do with these, the better. Forget everything! (Sorry to throw you OVER the bus esoare! ;D) Glad your looking at getting something going. Searching is an essential part of a PBX and why a business owner should want a PBX system, Searching was an essential part of our sales pitch till recently...... Quote Link to comment Share on other sites More sharing options...
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