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Posts posted by esoare

  1. I am running into this with another client. The Outside call can press just a digit from the Menu to be routed to the correct group of people/devices. Press 1, or "Dial extension 199" will call 201 User then also 202 User. 

    Then you can have the Internal BLF's/Extensions/CallFlow for 201, and 202 be normally built. 

    So how about changing the "extension" the outside caller dials to 199? 


    Otherwise you might look at doing something like this below....may get messy with BLF's though...I haven't tried the below, but I figure if 2011 device is on the phone, then BLF 2011 and BLF 199 will both turn on. 

    @Jack Noe The question is, can you go with 3 BLF keys? 

    1) BLF Presence ID 199 at the User level for the outside call - 2 Devices have to be placed under the User though. 

    2) BLF Presence ID 2011 at the Device level for Inside calls 2011

    3) BLF Presence ID 2012 at the Device level for Inside calls 2012

    Hope that helps!


  2. @G2G I did this today for a client.... They wanted a recording about a snow day to play, and then calls to continue as they normally do for business hours



    899 will be where the main number for the business comes in. There is a Time 24x7 that is what it says, S-S 00:00-23:59 every day. 


    The 900 Call Flow is the next Call flow with Time


    You have the Work Week M-F, 8am-5pm... 

    These are the two Call flows that interest us.  




    Setup this Call Flow with TTS: 

    "Hello, I can help you open and close your office manually. For instance you may want to force your office to be closed during a holiday. Or, may want force your office to be opened if you will be staying late. A quick note before we get started, please do not end this call early or your system may not behave as expected. I will hang up the call when we are all finished. To reset your office back to the schedule setup when your system was configured, please press 1. To manually close your office, please press 2. To manually open your office, please press 3. To Manually set a recording for Snow_Or other event closure_ Press 4. Thank you"




    Then Setup a BLF on the receptionist phone emergency_change_business_schedule

    When Button 1 is pressed - Everything Normal - BLF light Blank

    When Button 2 is pressed - Business Closed - BLF light Solid Red

    When Button 3 is pressed - Business Is Open - BLF light Solid Red

    When Button 4 is pressed - Weather Message - BLF light Flashing Red

    I Tried to rack my brain on how to do it with 1 Call Flow and more options, but had to resort to what I did with 2 Call Flows and Times above. (You of course have your Day/Night Call flows also to setup.


    Hope that helps someone! 


    p.s. thanks again to those that put the original effort into documenting things! 




  3. 12 hours ago, jeroen said:

    Yes, that's true, when the user only has one device.

    PBX (old school Nortel) that was FBA - Forward Busy Allowed. There isn't a way on the User (at least not on the GUI) to set that. I can't see anything in Advanced Call Flows, or Smart PBX... 

    Might have to be built, or API, or Some other back end mojo...


  4. On 10/21/2020 at 10:37 AM, Logicwrath said:

    I like the new interface/app you created for this.  It will make it easier to train and does not require advanced call flow access.

    Some feedback:
    It would be nice if we could specify or enable a feature code for people to automatically add the last received call to a default blacklist.

    I recommend - Transfer + *666 = Add number that called you to Black List....

    Of course, it MIGHT be helpful to select a Customer requested extension, versus a "Static- Feature Code"!! 

    My 2cents.


  5. On 9/14/2020 at 9:02 PM, Karl Stallknecht said:


    Easy fix! As per the information from the Polycom forums, there are a variety of fields you can enable/disable:



    The one I think you're referring to is sd (speed dial) which adds them to the home screen. You have to set a value for this (it can't just be 0 for disabled) so we just delete this tag from our XML files completely and then it goes away on the home screen.

    You were right @Karl Stallknecht

    I went ahead and edited the Macro in the Excel file (just commented out the stuff with sd) and the file it created had 0 mentions of 'sd', so you don't have to edit the xml file manually. 

    Thanks for helping out and sharing your knowledge! 


    directory_generator-edited removed sd.xlsm

  6. @Karl Stallknecht 

    I was giving this a go with a test vvx-410. 

    Thanks for the write up by the way!! 

    But when testing this out, it places the contacts from the Directory as Buttons on the phone...seems unusual to me... 


    I have uploaded the test .xml that I used... 

    Can you provide any clarity as to:  a) that is normal / b) that's odd!



    p.s. @Dhruv Use this excel Macro to create the directory. Follow @Karl Stallknecht post above to create the directory properly. 


    000000000000-directory.xml directory_generator.xlsm

  7. 6 hours ago, avig2 said:

    Thanks for the advice, I’ll have to keep it in mind for next time. I should also keep a record every time I make a change of any kind in case something goes awry.

    @avig2 , @Logicwrath, @Karl Stallknecht

    I think this happens whenever a device is touched in "Smart PBX"! If you EVER touch Device's in Smart PBX, and save... the Combo Key's in the device in Smart PBX are saved...which could be nothing!

    @avig2 I would have changed the SRTP inside Advanced Call Flows, since you changed things in Advanced Provisioner...

    @Logicwrath I think there should be a check to see if Combo Key's have been changed in Advanced Provisioner, or AT LEAST a message, saying "DON'T SAVE device in Smart PBX if you CHANGED ANYTHING in Advanced Provisioner!!!" 

    my paltry two cents. 

    I know why it happens, I can't fix it, I just avoid it now, and try to spread the "why it happens". :D


  8. On 7/3/2020 at 1:25 PM, avig2 said:

    Is there a way to test out callflows/new configurations in a text environment instead of my live accounts? Every time I try to experiment with different options I get a pop up saying my bill is going to change. It makes it hard to play around with the system. 

    @avig2  Get access through support to https://sandbox.2600hz.com/ . 

    Have a couple of test phones 3-4. And you can do all sorts of testing there! 

    Bonus is that you can see what is planned on the apps. 

    Hope that helps! 


  9. @avig2

    On 7/1/2020 at 3:37 PM, avig2 said:

    I'm getting a bit closer but still have some issues. In my test scenario the Users don't have devices so their ext defaults to VM

    In SmartPBX>Main Number>Incoming Call Handling, when choosing Virtual Receptionist>Main Menu 

    I could choose "Press 1 for USER", and when a caller press's "1" it goes straight to the Users VM since their isn't a device associated.

    BUT, in the attached CallFlow if a caller press's "1" the call disconnects, it will only go to VM if "Press 1" is assigned to a VM.

    Is there perhaps something built into the Main Number section in SmartPBX?



    2nd Incoming Call Handling Callflow.PNG

    You either stick with Smart PBX or Advanced Call Flows! 

    I am guessing you just haven't assigned a Device to the user in Option 1. 

    If that is accurate, you will need to put the Voicemail Box under the User for Option 1. 

    In Advanced CallFlows, you are setting up with the call when you press 1. It will try the User -> Devices for the user, then if those aren't reached, what does your Call Flow above do? Nothing! It hangs up! You need to specifically put a Mailbox under the User! 


    20 hours ago, avig2 said:

    Another question. The reason for the 2nd call flow is because a small 5 person firm is joining this one. They have Polycom’s VVX 401’s.  I’m getting them T46S’s for the office, but they want two phones for home, will the VVX 401’s work well with T46’s?

    There isn't a technical issue with using two different manufactures/devices being assigned to the same User, BUT from an administrative standpoint, and a Support standpoint, it is a nightmare (in my opinion). 

    I recommend you have them/you sell those VVX401's (after factory reset) and get T46's, or even better T54W's, (they have WiFI built in) for those home office people. 

    The only other thing I would do for home is CallThru.us or Comm.io.... 



  10. @avig2 What you may want to do, is before the Menu. 

    Drag over the Caller-ID - Prepend to put the name of the new entity, or business organization for the number ( High Priority, Company2)

    Then Drag the Menu option on top of the Prepend. 

    Then Drag another "Action" onto the Menu you created. 

    The System will ask you which "option" you want that to be. 1,2,3,etc...

    Always make sure to add a "Default" option, even if its the same as Option '0'


  11. 8 hours ago, avig2 said:

    Ok,  So I thought this was resolved but... I was wrong.

    This is what happened. When the boss wanted to take a phone home before the closure I left his phone in his office and assigned one of the conference phones to his "user", so he  had 2 phones assigned to him.

    The newly added phone worked as his at home and still worked when he brought it back to office and I changed the "user" back to a conference phone.  But the boss's phone only works for outbound or picking up a parked call, but wont ring if part of ring group or transferred to. My bandage fix was swapping phones, changing the conference phone back to the boss by changing the "user", and changing the boss's phone to a conference room phone.

    Issue now is that the conference room phone now can't receive inbound calls.

    So basically adding a 2nd phone to same "User" seemed to have caused the issue


    Also, the secretary's phone still doesn't receive inbound calls, although I never added a 2nd phone to her "user" 


    When I try to dial directly the error on the yealink screen says "unable to comply"

    I"m not an expert in reading call logs but this looks kind of funny, not sure if that helps.

    "custom_sip_headers": {},
        "disposition": "DELAYED NEGOTIATION",


    Are you sure the devices don’t have the same SIP username/password?

    that may be the issue...


    p.s. Hope you get this resolved Monday!

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