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esoare

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Posts posted by esoare

  1. OK @avig2

    Customized Video For avig2 - Security Code 0890

    So. you set a User in Smart PBX. But you program buttons with Advanced Provisioner + You have Yealink T46S phones. 

    ok. 

     

    secretary  X 100, 

    boss1   X 102

    boss2   x 103

    You go into Advanced Provisioner - Secratary's Phone -> Configure -> Combo Keys -> 

    Don't do ANYTHING with Key 1

    Key 2 might be a PARK key. 

    Key 3 might be a PARK key 

    Key 4 BLF key for Boss 1

    Type = BLF

    Account = Account 1 (Make sure to Select Account 1, instead of "Inherit"!!

    Value = 102 (This is the User Extension of Boss 1)

    Label = Boss 1 (This is what shows up on the Phone)

    Key 5 BLF key for Boss 2

    Type = BLF

    Account = Account 1 (Make sure to Select Account 1, instead of "Inherit"!!

    Value = 103 (This is the User Extension of Boss 2)

    Label = Boss 2 (This is what shows up on the Phone)

     

    Click Save

    Restart Phone

     

    Hope that helps!

     

  2. 40 minutes ago, avig2 said:

    Ok, I'll try that. So factory reset, add a new device and then set up combo keys in Advanced Provisioner.

    You mentioned earlier that if you set up a config in Advanced Provisioner and then also in Smart PBX then

    Smart will override Advanced. If that happens could I just change Smart back to defaults and start using the

    advanced provisioner again?

    Thanks

     

    @avig2 SETUP THE PHONE FIRST!! 

    Not yelling, just making sure you see it! ;) 

    then 

    Facotory Reset

  3. @avig2 If you change the DSS keys in the web interface of the phone. I think that makes the Provisioning Mute. 

    Try doing a factory reset on the phones. Let reboot a couple of times with the changes from either provisioner (again, stick to one.) 

    That might fix it for you. 

     

    (Factory reset. Press OK for 5 - 10 seconds. At the "factory reset" question. Press OK. 

    If you change the DSS keys in the web interface of the phone. I think that makes the Provisioning Mute. 

    Try doing a factory reset on the phones. Let reboot a couple of times with the changes from either provisioner (again, stick to one.) 

    That might fix it for you. 

     

    (Factory reset. Press OK for 5 - 10 seconds. At the "factory reset" question. Press OK. 

  4. 22 hours ago, avig2 said:

    Thanks for the response!

    I do have access to Advanced Provisoner, I only used it to set the device and assign it to a user. 

    I manually set up each users extenstion in SmartPBX

    Since its a small office the customer wants all the phones the ring simultaneously, but that's just in case the secretary isn't there to answer it.

    So this is my set up:

     1. I added everyone to a "Group" and set the "Incoming Call Handling" to ring the "Group". In the Group, you can have the Secretary ring first and a delay on all the other users of 5 seconds.  Something like this. Future CEntury rings right away (your secretary) then Current Century rings after 4 seconds (your regular users that need to answer the phone) then Past Century rings after 8 seconds (your executive/owner). 

    image.png

    2. On the phone itself manually set up the DSS Keys with everyones extension as "intercom" since they don't want or need the ringing. BLF of a User will NOT ring the phone the BLF is on. I think you might want to switch to that.

     This is where I need help (well at least for now)

    In the current set up if a call comes in and the secretary answers, there aren't any other "lines" set up for other calls.  (The call will come in, and she can Park the 1st Call and answer the second call. OR She can Answer the 2nd call {first call is placed on hold on the phone automatically} then she can tell the second caller to "please hold" and place the second call on Park 1, then she would "Resume" the first call)

    She would like the for the "Incoming call handling" to ring a general line (three general lines). "Thank you for calling Kazoo, the number one  retailer of kazoo's in the North East, please hold, call 2 comes in, " Thank you for call Kazoo etc.." If setting up the Keys as "Park" does the job that is fine. See note above. The 3 Park keys would then allow another user to pickup that call easily. 

    Also, I"m not so familiar with BLF, can it be used in conjuction with an extension set up with lets say "conference" So with BLF keys, that allows you to see when someone is on the phone. With Yealinks specifically the following is allowed also. If you are on with a call, you can press that BLF key, and the call will be Blind Transferred to that User. An alternative is to make a change on the T46S through the web-interface (or through your own config file) that changes the Behavior of the BLF key, so that It would be an "Attended Transfer" i/e, If you are on with a call, you can press that BLF key, your phone will call the User (the caller will be hearing Music on HOLD) and you annouce the call to the user, if they accept, you can hit "Transfer"  or "Conference" and the caller would either be "Transferred" or you will have your 3 way Conference. 

     I guess what I really require - Instructions and/or template on how to set this up in the config file and upload it to Advance Provisioner (I think it need to go to "view config files and make the changes there, but i"m not positive).  Once you go to config in Advanced Provisioner of a Phone, do NOT go back to Smart PBX Combo keys. The settings will get over-written. 

     Thanks!

      

     

    Advanced Provisioner -> Combo Key More Options 

    image.png

     

    Make sure to select Account 1

    image.png

     

    Smart PBX - Devices - Config - Advanced - Combo Keys = Fewer Selections

    image.png

     

    @avig2 Hope that helps you out! 

    The Advanced Provisioner has a GUI. You can edit the GUI and it creates the Config file. 

  5. @avig2 Do you have access to advanced provisioner? 

    If so, most of these items are doable remotely, other's you will need to make changes to the phone. 

    1) The platform doesn't do "Line" keys. Do you want these to be Park Slots? (So a call comes in and rings all 3 phones. Phone 1 picks up call, all other phones are blank, unless they have a BLF for phone 1. Phone one presses Park 1. All other phones see Park 1 red, and can pickup that call by pressing Park 1)

    2) By "Intecom" do you mean key's BLF's that show when a person is on the phone? 

    3) This is done on the Yealink's. There is a "Blind transfer" or "Attended Transfer" for BLF keys. Normally if you haven't touched anything, it is set up for Blind Transfer, so you should be goog.

    4) The SIP username can be changed, but it would be less secure. If you have a phone associated with a user, then the User's NAME will display when they call another extension. Also the "LABEL" portion of advanced provisioner on the Combo Key section will be what the BLF key will display on the phone.

    Each of the phones would be modified with advanced provisioner, saved, and you can restart the phones. 

    esoare

  6. @Mark Magnusson Zoho CRM would be cool! 

     

    Integration.

     

    Call comes into phone

    A popup with the customer record (or new record pop's up) 

    User types in notes and hit's done/complete, etc. 

    Popup Goes away. 

    Record is updated with the notes. (probably some details already filled out from Kazoo, like time called, duration, etc..

  7. 4 hours ago, Yuriy said:

    Oh, I'm trying) Fore example, user have two devices sip and mobile. Call comes to sip, user decline call and call comes to mobile. I need when user decline call on sip the call is over.

    @Yuriy  as @mc_ mentioned, you would create the Ring Group with Device's instead of Users. 

    If you have multiple devices in the ring group, by rejecting the call from one device, the other device's would still ring, that is how that works.  

    Let us know if we can further assist! 

    esoare

  8. 3 minutes ago, Rick Guyton said:

    Thanks @Darren Schreiber! Very happy to hear that!

     

    5 minutes ago, Darren Schreiber said:

    Sorry about that, I'm running billing now manually.

    I have still been doing it manually since it rolled out just to check it every month. I have also been giving people complimentary credit when they are below their balance until the features I promised are rolled out (hence why I do it manually).

    Your clients are NOT impacted.

    Here here!! Thanks for being extra careful. Appreciate your concern for our customers!

    esoare

  9.  

    On 7/31/2018 at 10:31 PM, esoare said:

    Allowing to set the date is cool. I prefer like 7 days ahead (but that's just paranoia me) 

    Also, emails at day 5,3,2,1 IF the amount in the account, isn't enough to cover the expected monthly charge. (Better an email, than having to call us all! ;)

    p.p.s. I know some people have "Succession Planning" but what if some whitelabeler's doesn't have a plan if they are, I/E: I croak and my card is...well, I better get to that soon, eh! :) 

    esoare

    Hopefully something to the affect is in the works! 

    Topped off my account for good measure. 

    esoare

  10. as @Baze stated. You would need to discuss with 2600hz to get them as apps. 

    If you are on Hosted servers talk with your Rep

    If you run your own servers talk with  " contact @ 2600hz.com " (remove spaces to get the real email) www.2600hz.com

    Hope that helps @digitauusa .

    If you are in a different scenario than above, please let us know. 

    esoare

  11. On 1/31/2019 at 10:30 AM, Jack Noe said:

    1- Can we block outgoing calls?
    I want to block a block of numbers on an account.

     

    Thanks for posting your solution to question 2!!!

    Question 1: outgoing blocking

    1) you want to block a few outgoing numbers from all phones?

    2) you want to block a few outgoing numbers from some phones?

    3) you want to block some phones from making outgoing calls?  

    esoare

  12. 2 hours ago, TJ Forsman said:

    After doing some more testing i have found if you press an option that is not defined that it says invalid entry and then repeats the virtual receptionist. I can probably make this work but would be nice to define it in smart pbx. Let me know if anyone else has got this working. 

    Something like this?

     

    add repeat menu into Virtual Receptionist.png

     

    @Mark Magnusson I forget who the Smaert PBX master is, but perhaps you could ask them to join in.

    Another option that would be nice (highjack thread alert) is in the User + Call Forwarding

    Have the check box for (ring desk phone also)! 

    Had to mozy over to Advanced Call Flows, to tick that box in the User.

    esoare

     

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