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esoare

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Posts posted by esoare

  1. @avig2 You would need to add a .cfg file (that you host) in advanced provisioner.

    It's pretty simple after you get the hang of it.

     

    @abuzooz Below is how you change the Transfer Mode via Dsskey on a Yealink phone. This might get you by if you only have 1 client asking for this. 

    But the ideal way is through the CFG files. 

    image.pnger. 

     

     

  2. 6 hours ago, avig2 said:

    Thanks for the advice, I’ll have to keep it in mind for next time. I should also keep a record every time I make a change of any kind in case something goes awry.

    @avig2 , @Logicwrath, @Karl Stallknecht

    I think this happens whenever a device is touched in "Smart PBX"! If you EVER touch Device's in Smart PBX, and save... the Combo Key's in the device in Smart PBX are saved...which could be nothing!

    @avig2 I would have changed the SRTP inside Advanced Call Flows, since you changed things in Advanced Provisioner...

    @Logicwrath I think there should be a check to see if Combo Key's have been changed in Advanced Provisioner, or AT LEAST a message, saying "DON'T SAVE device in Smart PBX if you CHANGED ANYTHING in Advanced Provisioner!!!" 

    my paltry two cents. 

    I know why it happens, I can't fix it, I just avoid it now, and try to spread the "why it happens". :D

    esoare

  3. On 5/21/2020 at 7:17 PM, Kadrel said:

    - Looking forward to branding options!

    - Top requests? Would really like call control options in the phone portion (specifically, Park / Transfer buttons) without doing Dial Codes. Presence would be really nice too!

     

    These two items ^^^^^^^^^^^^

    esoare

  4. 11:00 Fridays (UTC) would work for me. 

    I would be interested in deployment of a Lab environment and how to get that up and working. - How do you build from source (or do I need to?) How many boxes? Really a step by step thing for me would be interesting. I thought that ISO 2600hz did a couple years back was interesting. But certainly don't expect it to be that easy. 

    hopefully others can chime in about times and what they would like to see.

    p.s. I like your list by the way!! That seems reasonable, and maybe the step by step would be in there somewhere for me! 

    esoare

  5. On 7/3/2020 at 1:25 PM, avig2 said:

    Is there a way to test out callflows/new configurations in a text environment instead of my live accounts? Every time I try to experiment with different options I get a pop up saying my bill is going to change. It makes it hard to play around with the system. 

    @avig2  Get access through support to https://sandbox.2600hz.com/ . 

    Have a couple of test phones 3-4. And you can do all sorts of testing there! 

    Bonus is that you can see what is planned on the apps. 

    Hope that helps! 

    esoare

  6. @avig2

    On 7/1/2020 at 3:37 PM, avig2 said:

    I'm getting a bit closer but still have some issues. In my test scenario the Users don't have devices so their ext defaults to VM

    In SmartPBX>Main Number>Incoming Call Handling, when choosing Virtual Receptionist>Main Menu 

    I could choose "Press 1 for USER", and when a caller press's "1" it goes straight to the Users VM since their isn't a device associated.

    BUT, in the attached CallFlow if a caller press's "1" the call disconnects, it will only go to VM if "Press 1" is assigned to a VM.

    Is there perhaps something built into the Main Number section in SmartPBX?

     

     

    2nd Incoming Call Handling Callflow.PNG

    You either stick with Smart PBX or Advanced Call Flows! 

    I am guessing you just haven't assigned a Device to the user in Option 1. 

    If that is accurate, you will need to put the Voicemail Box under the User for Option 1. 

    In Advanced CallFlows, you are setting up with the call when you press 1. It will try the User -> Devices for the user, then if those aren't reached, what does your Call Flow above do? Nothing! It hangs up! You need to specifically put a Mailbox under the User! 

     

    20 hours ago, avig2 said:

    Another question. The reason for the 2nd call flow is because a small 5 person firm is joining this one. They have Polycom’s VVX 401’s.  I’m getting them T46S’s for the office, but they want two phones for home, will the VVX 401’s work well with T46’s?

    There isn't a technical issue with using two different manufactures/devices being assigned to the same User, BUT from an administrative standpoint, and a Support standpoint, it is a nightmare (in my opinion). 

    I recommend you have them/you sell those VVX401's (after factory reset) and get T46's, or even better T54W's, (they have WiFI built in) for those home office people. 

    The only other thing I would do for home is CallThru.us or Comm.io.... 

    esoare

     

  7. @avig2 What you may want to do, is before the Menu. 

    Drag over the Caller-ID - Prepend to put the name of the new entity, or business organization for the number ( High Priority, Company2)

    Then Drag the Menu option on top of the Prepend. 

    Then Drag another "Action" onto the Menu you created. 

    The System will ask you which "option" you want that to be. 1,2,3,etc...

    Always make sure to add a "Default" option, even if its the same as Option '0'

    esoare

  8. 8 hours ago, avig2 said:

    Ok,  So I thought this was resolved but... I was wrong.

    This is what happened. When the boss wanted to take a phone home before the closure I left his phone in his office and assigned one of the conference phones to his "user", so he  had 2 phones assigned to him.

    The newly added phone worked as his at home and still worked when he brought it back to office and I changed the "user" back to a conference phone.  But the boss's phone only works for outbound or picking up a parked call, but wont ring if part of ring group or transferred to. My bandage fix was swapping phones, changing the conference phone back to the boss by changing the "user", and changing the boss's phone to a conference room phone.

    Issue now is that the conference room phone now can't receive inbound calls.

    So basically adding a 2nd phone to same "User" seemed to have caused the issue

     

    Also, the secretary's phone still doesn't receive inbound calls, although I never added a 2nd phone to her "user" 

     

    When I try to dial directly the error on the yealink screen says "unable to comply"

    I"m not an expert in reading call logs but this looks kind of funny, not sure if that helps.

    
    "custom_sip_headers": {},
        "disposition": "DELAYED NEGOTIATION",

     

    Are you sure the devices don’t have the same SIP username/password?

    that may be the issue...

    esoare

    p.s. Hope you get this resolved Monday!

  9. 10 minutes ago, avig2 said:

    Do not disturb is not on. Yes, the phone is registered and could make outbound calls, the phone could also pick up parked calls.

    The only issue I see so far is, that this device is no longer part of the ring group and can't be directly transferred to.

    Hi,

     

    Did you use the advanced call flows to create the paths to the users/devices?

    Are these built in smart PBX?

    Esoare

     

    P.s. did you try a restart from Advanced Provisioner?

     

    Double check your ring groups or call flows to make sure the users or devices are in the groups, try not to mix devices and users that may cause problems...

  10. ok. 1st don't speak spanish. But you asked for comments, so I downloaded the files anyways to provide improvements. 

    So you have two files attached. 

    1) (the bigger one) with 130 files

    2) (the smaller one) with 107 files

    ~~~~~~~~~~

    I listened to a few files and they seem garbled. 

    Garbled: Note the cf-disabled.wav filecf-disabled.wav

    Using Audacity: I noticed that at the end there isn't a ending space of time in cf-disabled.wav (this has nothing to do with the garbling)

    image.png

    Note it seems to be cutoff at the end for cf-not_available.wav cf-not_available.wav

    Using Audacity: I noticed that at the end there isn't a ending space of time in cf-not_available.wav, and the file seems cutoff mid word or something...

    image.png

    I would look at adding an "outro" of time to the files.    .170 seconds like the start of the file might work?

    image.png

    I added the .170 outro below

    image.png

    If you listen to the cf-not_available_esoare_outro.wav attached cf-not_available_esoare_outro.wav 

    It seems a little bit more clean?

    hope that helps out @fmateo05

    ~~~~~~~~~~

     

    Summary:

     Two things i see.  a) some files seem garbled? b) add outro silence to the files? 

    Used Audacity to look at the "wave forms" of the sound, as well as editing the one file. 

     

  11. @Login  I would think so. But I won't speak out of turn. :D 

    If you have access to the sandbox, please try out the VVX201. The more testing done on sandbox and feedback, the quicker it gets moved to production. 

    Send an email to support@2600hz.com for access to the sandbox. 

    Production

    Back-End Version 4.3.103
    WebSocket
     Connected
     
    UI Core Version 4.3-103

     

    Sandbox:

    Back-End Version 4.3.112
    WebSocket
     Connected
     
    UI Core Version 4.3-110
  12. 20 hours ago, Karl Stallknecht said:

    Super excited to hear about this! Three questions though:

     

    1. I don't have the "Messaging" option available...it simply doesn't show up.

     

    2. If I understand correctly, there is no interface built out that would allow us to simply provide access for our clients to be able to send/receive SMS via a web portal...right?

     

    3. Is MMS also supported?

    @Karl Stallknecht I see SMS on some numbers and not on other numbers... Which reminded me of @Darren Schreiber's note that SMS was going to be enabled on Native Numbers. i/e: NOT ported numbers in the hosted platform... I do have clients that ported in, and have asked for this though! 

    I asked if  ported numbers would eventually work with SMS in the chat, but will let 2600hz speak to that. 

    I am happy I have a native number/s and can test these out! 

     

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