Karl Stallknecht

Hi Marie, If you open up advanced call flows you can set the number of retries.

Hi Anthony, The correct method uses CNAMES. Set your "domain name" in the branding all to whatever you want to use (full URL...for example: portal.mycompany.com) and then go into GoDaddy and setup a CNAME in the DNS editor for mycompany.com. The suffix should be portal and the location it points to should be ui.zswitch.net (at least in this example with these specifics)

Oh wow, FlowRoute is cheap for toll free. How is their call quality? But yeah, the charge of $200/month for BYOC is...interesting. I just found out about that last week. I'll leave it at that :-)

I saw one a while ago that of course now I can't remember the name of...I'll post here if I find it again.

FYI Rick what we were doing until the reseller accounting app was available was going back and looking at how much credit the client had used each month, calculating (used dollar amount divided by 2600hz toll free rate) and then resetting their account to a set number every month. This worked, but the issue was that we weren't REALLY sure that we were billing for toll free, since that opened the account up to let international charges take place. We weren't risking going into the negative that way, but we were potentially under billing our clients if they had international calls. That being said, when we started doing this years ago, the restriction to stop international calls didn't work and we were told the only real way to prevent them was by unchecking the box that allows clients to incur any charge-related calls. An API like you mentioned would be fantastic though. It's annoying to do all of this manual billing every month.

Richard, We use webhooks as a temporary workaround until websockets are released. Here is some data we would like webhooks to pass that it currently does not: - account_id (currently we just add this as custom data since it's static, but it would be nice not to have to worry about adding it in each time) / also, realm would suffice too if you'd rather do this instead of account_id...either or works for us - call duration passed on channel_destroy events (we can calculate this on our end, but it's significantly increasing server load when we test it with a high volume of calls so we would really prefer if the data is just passed directly) - device_id passed on all applicable devices (currently we have to use owner_id) I would also like to see https support and some form of authentication support.

All fixed JR, thanks!!!

Have you gotten it to work with 2600hz specifically, Raj?

My computer is probably trying to tell me to take a vacation :-) I'll have to look into the NTP clock source option, although I don't think that's the case since it doesn't change when I go between ISPs or locations.

That's so strange. I've tried both of my Macs (which are showing the correct time) as well as a Windows PC. I can't seem to get anything to show up other than Havana.

It did indeed return Havana. I cannot find anywhere though in Chrome that defines timezones. 

If I can manage to get into the branding app, I will. I went in about 15 minutes ago and saved a custom message but now the app has disappeared again and I have no way to access it...

JR: I can now save a custom welcome message but it does not appear on the login page, just FYI.

JR: I can now save a custom welcome message but it does not appear on the login page, just FYI.

Any idea then why it keeps defaulting to Havana for me? It's not set anywhere on my computer so I'm confused where it's getting that from.

Haha yeah I read all about that a while ago. Quite amusing.

Sorry, I was being silly and confused myself! :-)

The only thing I like about Cisco Call Manager is the default hold music: https://www.youtube.com/watch?v=K5ZvUYhIeoQ :-)

I asked 2600hz about this a long time ago and they said they had no plans for adding this in the future...curious if there have been any updates :-)

I would love to be able to do this. FTP is better than nothing, but annoying since then we have to maintain an FTP server for it. Google Drive (or Dropbox) would make it easy and free :-)

Oh wait, do you mean like trying to use a physical phone to do the actual conferencing? (i.e. 3+ way call)

What's ad hoc versus conference bridge?

Is no *3 (or whatever you have the parking feature code set to) needed anymore?

Thanks!