Karl Stallknecht

Did you by any chance re-assign phones or change MAC addresses on devices? Doing this will wipe out anything set in advanced provisioner.

Avaya phones are proprietary and will not work with any other PBX other than an Avaya one. Theoretically any generic SIP phones should work with Kazoo, but you may have to play with the various settings to get it to work.

It's under "Settings - Paging/PTT Configuration. You can control two-way settings on that page. https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-use-PTT-Push-To-Talk-Paging-Page/td-p/49057

That's a regular Kazoo intercom call which goes over SIP. Jack is referring to multicast paging which is directly phone-to-phone. Edit: I didn't see your first part lol...but yeah, you can do that on Polycoms too.

Yes, we use this for many clients. It's not in advanced provisioner, so you either have to enable it from within the Polycom web GUI or with a custom config file. That being said, as far as I know you cannot program line keys to do this. It only works with the soft keys I think.

Ditto, would love this! A built in conversion feature for MPEG4, WAV, etc upon upload would be amazing. That way it would convert everything to a standard format, ideal file size, etc.

So what exactly routes inbound SMS to the Bria application and how can you control which users receive it? I'm kind of confused how that would work.

Hmm that seems like a huge shortfall. 95% of our DIDs are port-ins. After clicking through a ton of random DIDs in our account I was finally able to find one with the option available, but it's not much good if it's available this few and far between. What do you mean "bring your own number to" exactly? For Bria, is this what you're referring to? https://docs.counterpath.com/guides/mob/mob_Retail_Ios_5.6.1/UG/clients/UserGuides/Mobile/Accounts/mobSetUpXmppAccounts.htm Without building our own UI for SMS, I can't really see any point in using this nor do I see how it helps us 😕

Super excited to hear about this! Three questions though: 1. I don't have the "Messaging" option available...it simply doesn't show up. 2. If I understand correctly, there is no interface built out that would allow us to simply provide access for our clients to be able to send/receive SMS via a web portal...right? 3. Is MMS also supported?

Not able to log in...getting an error: "cannot read property numbers of undefined" I emailed feedback@2600hz.com as requested on the email blast.

Great post, @Rick Guyton! And +1 for PingPlotter. Very very helpful and allows us to show clients proof that the network is at fault!

I know this isn't the answer you are looking to hear, but this is why we decided to only focus on our local market where we can physically access the customer's location. We refuse to sell outside of our area unless it's a single phone for a remote home-based employee, or it's a satellite office for a company whose HEADQUARTERS is here in this area. Even then, the scenarios can be a nightmare. We actually recently had an install for a customer who has a small satellite office on the opposite side of the country from us/their HQ. The phones simply would not register when connected to their firewall, but would if they connected them directly to the ISP's router. We assumed that our IPs just needed to be whitelisted and we gave them our IPs for their I.T. to add, but we were told that they would not do that and we needed to. We explained that we don't manage their network so that's not our responsibility and they would need to pay us hourly to troubleshoot their firewall, but they just kept pointing the finger at us saying our phones were messed up. We then told them we would ship a free firewall to them that would work well, and that they needed to connect it to a secondary static IP from their ISP and have a cabling contractor install additional drops, and they refused to do this. We ended up just caving and spending several hours modifying firewall rules and adding exceptions until we were able to get the phones online, but that was not our responsibility in the first place. It was much harder to do remotely since if you get locked out you're screwed, so you have to be way more careful and conservative with what you change. Long story short, this is exactly why we don't mess with this stuff. It becomes a complete nightmare to deal with 😞

This is awesome!! Thanks!! I originally setup using root access as well because I couldn't figure out how to assign permissions properly (I tried and 2600hz wouldn't connect). I'll follow your advice to fix this!

Awesome, thanks!!

I was able to get the directory working. First, you need an XML with all of the contact info as per the link in my previous post. I'll paste an Excel file with a script that I found which can make these for you. Once the file is created, rename the file from "xxxxxxxxxxxx-directory.xml" to "000000000000-directory.xml" https://community.polycom.com/t5/VoIP-SIP-Phones/Create-a-directory-XML-from-Excel/td-p/75143 Second, you upload the file to somewhere the phone can pull the file from, an FTP server or the like. Third, you set the url path of the file without the filename onto the "Custom Contact Directory URL" field in Device Settings within Monster. I'll paste an example below. If your URL is as follows, cfg.files.com/client-name/000000000000-directory.xml Then this is what you'll paste onto that field, cfg.files.com/client-name/

Thanks for this, but I've noticed the last time she logged on was more than a year ago. I found this information regarding the setup of directories, but so far this has not worked for me. https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-local-directory-or-what-is-the/td-p/8216 Maybe this can be of help to someone else.

Reach out to Mark Cederloff: mark@vsrusa.com They do almost 100% hotels and have utilized Kazoo to do so. I met him at different KazooCons several times. That being said, they run their own environment with lots of customizations so this isn't something you can do with hosted, and the last I spoke with him, he required you to pay him to resell his environment and you couldn't run it in your own. We had a potential hotel customer but ultimately just referred them to Mark directly since it seemed like way too much effort to setup all of the integration and we had no idea what we were doing with it. That being said, Mark's product was crazy impressive and allows hotels to retain their existing wiring and analog phones in the rooms, and it will integrate with most of the hotel management software out there. I was REALLY impressed with his demo.

Weird!! That's news to me. Thanks!!

Hmm, are you sure about this? The last time I tried that, the 2nd attempt to park just got disconnected.

Hi All, I've been trying to get our Polycom phones to use a directory XML via Advanced Provisioner, and it's simply not working. Has anyone had success setting this up or getting the directory in Polycoms to work in any way other than manually entering each contact onto the phone?

You can write a custom config file to use a wav file located on an external server. It's a little tricky, but we got it to work after a few hours of finagling around 🙂 But yea, we have the same complaint from some customers that the default Polycom ringtones are not loud enough.

I know there is a way to detect this since call forwarding can be enabled on a user based on whether the call came from a ring group or directly to that extension, but I have no idea how it's figuring that out...

Ditto! Would LOVE to see this. Right now we do it by hand, but it's annoying and easy to forget.

This particular request isn't at the top of my list...I think the approach of a random start point would be money better spent. That being said...I would LOVE having this type of approach for other feature requests that are way higher up on my priority list. Some sort of feature request system, but when voting you agree to commit $x/month if it reaches its goal of y resellers. I realize there are legal challenges of enforcing this and what happens if people lose interest, but I think this could be addressed by making people over commit and then lowering the cost if everyone chips in like they agreed - half a feature request system and half a crowd funding system.

We have never had an issue with this before. Just use a reliable SHOUTcast server.